We are looking for an exceptional Front of House and Reservations Advisor to join our Hair and Beauty Salon, located in Harrods Knightsbridge. This role is responsible taking bookings for all the Hair and Beauty treatments in our Salon.
Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.
About the Role
The Reservations Advisor role is responsible for delivering excellent results through exceptional experience and service for all customers. The role covers call centre administration duties and taking bookings and enquires via telephone and email.
This role requires both outstanding customer service as well as the ability to multitask IT systems with complete accuracy.
The role requires full‑time availability, including flexibility across the week and the ability to work every Sunday.
Some of the tasks involved in this role will be:
- Act as the first point of contact for all customers contacting the Hair & Beauty Salon ensuring they are made to feel welcomed
- Booking customers into the Hair & Beauty Salon using the appointment software.
- Maintaining the appointment calendar ensuring any changes are updated in the calendar for appointment accuracy
- Ensuring clients are advised correctly on which treatments suit their needs.
- Processing of transactions and deposits through tills
About You
Prior experience in a like for like establishment; Spa, Salon, Health Club, Medi-Spa or Aesthetic Clinic is preferred and an ability to build client rapport and be discreet and empathetic when discussing sensitive topics with clients.
You will also:
- Be highly organised and able to manage calls and emails from clients while navigating the booking system
- Have excellent written and verbal communication skills
- Work well in a team and be open to learning from others
- Understand what excellent customer service looks like and be able to deliver that to our customers
- Have the ability to convert leads and add on retail sales using your knowledge of the treatments and products available and communicate effectively with clients
- Be available to work every Sunday
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
PermanentDepartment:
H&B Divisional Office (Poonsiree Jirakanjanakun)Skills Required
- Full-time availability including ability to work every Sunday
- Experience taking bookings using appointment/booking software and maintaining appointment calendars
- Process transactions and deposits through tills or POS systems
- Excellent written and verbal communication skills
- Highly organised and able to multitask between calls, emails and booking systems with accuracy
- Ability to advise clients on suitable treatments and convert leads into bookings and retail sales
- Work well in a team and be open to learning from others
- Prior experience in a spa, salon, health club, medi-spa or aesthetic clinic
- Ability to build client rapport and be discreet and empathetic when discussing sensitive topics
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
