About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?
Location: Icon 1, WA15 0AF
About Central Functions
Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.
About the Role
Reporting to the Reception Supervisor, the Front of House Receptionist will be the face of the business for visiting colleagues and guests and be responsible for leaving a great first impression. A passion for exceptional customer service delivery is a must, along with an ability to multi-task while creating a warm and welcoming environment.
As a Front of House Receptionist you will be working on:
- Greeting and welcoming guests, visitors and colleagues, providing an exceptional experience when first arriving to ICON Office / Studios.
- Ensuring that access controls are maintained across THG ICON Office and Studios.
- Providing information on site layout and directions.
- Scheduling appointments, dealing with enquiries and administrative tasks.
- Ensuring the reception area is clean, comfortable, tidy, presentable, and welcoming.
- Providing outstanding customer service and ensuring a pleasant visit for all visitors.
- Opening and closing reception.
- Helping visitors access the car park and liaising with other stakeholders required.
- Assisting visitors/contractors, deliveries accessing the site via the gatehouse to delivery, liaising with security for access where required.
- Meeting and greeting site visitors in reception, signing them in and out. Locating the appropriate contact person and notifying them of the guests’ arrival via email, Teams, and telephone.
- Liaising with security teams, providing and logging temporary site access cards for contractors and visitors.
- Assisting with access within the building (escorting, opening doors).
- Scanning, sorting, and filing documents used in reception as per company policy.
- Accepting, sorting, and storing and notifying of deliveries where required.
- Printing, scanning and laminating materials.
- Creating and printing internal staff communications.
- Assisting with VIP visits.
- Overseeing reception supplies, stationery and inventory.
What skills and experience do I need for this role?
- A passion for customer service and exceeding expectations and a drive to deliver exceptional standards
- Excellent communication skills, both verbal and in writing
- Excellent time management skills
- Superb attention to detail but also the ability to see the implications for the bigger picture
- Team working skills
- Resilience and drive to get things right the first time
- Analytical, problem-solving and decision-making skills
- Commercial awareness and sensitivity to the business
- Good organisation, time management, prioritising and the ability to handle a complex, varied workload
- A good knowledge of IT packages
What's in it for me?
Career Development
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
- Access face-to-face and virtual appointments with our in-house GP.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym.
- Access to our on-site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Skills Required
- Passion for customer service and exceeding expectations
- Excellent verbal and written communication skills
- Excellent time management skills
- Strong attention to detail and ability to understand broader business implications
- Teamworking skills
- Resilience and drive to achieve high standards
- Analytical, problem-solving, and decision-making skills
- Commercial awareness and business sensitivity
- Strong organization, prioritization, and workload management skills
- Good knowledge of IT packages
THG Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about THG and has not been reviewed or approved by THG.
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Parental & Family Support — Policies highlight up to six months’ full pay for parental leave, paid time off for IVF/fertility treatment, and enhanced compassionate leave. Feedback suggests these family-focused provisions stand out, especially in UK materials.
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Wellbeing & Lifestyle Benefits — Access to an in‑house GP and a Bupa-backed Employee Assistance Programme under “Mind Matters,” plus on‑site amenities like the ICON campus gym, are clearly promoted. Employee discounts across THG brands are also commonly cited as a popular perk.
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Leave & Time Off Breadth — Offerings include an extra paid Birthday Leave day and enhanced compassionate leave, with a stated aim of two paid volunteer days per year. Feedback suggests these additions bolster work‑life support even where other elements vary.
THG Insights
What We Do
THG (www.thg.com) is a vertically integrated, digital-first consumer brands group, retailing its own brands predominantly in beauty and nutrition, plus third-party brands, via its proprietary, end-to-end, e-commerce technology, infrastructure and brand-building platform (THG Ingenuity) to an online and global customer base.
