The Hangout

Front of House Manager

Reposted 5 Days Ago

Be an Early Applicant

Pigeon Forge, TN, USA

In-Office

Mid level

Hospitality

The Role

Oversee day-to-day restaurant operations to ensure high standards of food, service, health and safety. Manage staff scheduling, recruiting, onboarding, training, employee records, inventory, sales and revenue, labor and operational costs, maintenance, and guest satisfaction.

Summary Generated by Built In

The Sunliner Diner, in the heart of the beautiful Gulf Shores, Alabama, is turning back the hands of time - to the 1950s! Located in Pigeon Forge, TN, the Sunliner Diner is the quintessential symbol of American culture, where family and friends can connect over hamburgers, all-day breakfast and milkshakes!

Job Description: The Front of House Manager plans and directs all day to day restaurant operations. Maintains high standards of food, service, health and safety; ensures the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources.

Job Duties:

· Perform opening and closing duties in accordance with established policies and procedures.

· Oversee overall maintenance of the restaurant and property

· Coordinate restaurant operations to include daily schedules and identifying recruiting needs

· Responsible for ensuring guest satisfaction and quality guest experience

· Maintain employee records

· Oversee training and identify training needs

· Responsible for new hire onboarding and orientation

· Conduct staff meetings when necessary

· Plan and monitor restaurant sales and revenue

· Monitor labor and operational costs

· Identify and estimate food and beverage supply requirements/needs and ensure inventory needs are met

· Perform other duties as assigned

Employment Standards

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect business needs of the restaurant. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with restaurant rules and regulations for the safe and effective operation of the restaurant’s facilities. Employees who violate restaurant rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Company chain of command

· Front of House managers report directly to the General Manager but may be advised by Executive Chefs and upper management.

Physical Demands:

Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length. Must have a good sense of balance, be able to bend and kneel, and have the ability to lift trays and bus tubs frequently.

Visit us at: SunlinerDiner.com

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Skills Required

Perform opening and closing duties per established policies and procedures.
Oversee maintenance of the restaurant and property.
Create and manage daily schedules and identify recruiting needs.
Ensure guest satisfaction and quality guest experience.
Maintain employee records and handle onboarding and orientation for new hires.
Oversee staff training and identify training needs.
Plan and monitor restaurant sales, revenue, labor, and operational costs.
Manage food and beverage inventory and supply requirements.
Conduct staff meetings when necessary and perform other assigned duties.
Maintain regular attendance and be available for varying schedules reflecting business needs.
Comply with restaurant rules, health, safety, and operational regulations.
Physical ability to stand for up to 4 hours, bend, kneel, lift trays and bus tubs frequently.