Front of House Manager

TITLE: Manager                                                                      
DEPARTMENT: Management
POSITION TYPE: Full Time                                                
REPORTING TO: General Manager
FLSA STATUS: Exempt

Company Overview:

The world’s first social darts® experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century.  With a focus on craft cocktails and elevated eats, Flight Club fuses premium cuisine and curated cocktails with its signature, technology-driven social darts® experience to create a truly unique entertainment environment. State of Play Hospitality brought the concept to the U.S. Flight Club continues to surprise and delight with its ability to bring friends together in a unique, upscale social environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown.

Position Purpose:

The Manager role assists the General Manager with ensuring a strong culture and Company values, while delivering entertainment unmatched in the market. This position is the leader running the shift to help our team members exceed our guests’ expectations. This individual embraces our standards, systems, welcomes change within a growing Company, and leads by example every shift. The Manager leads the way to go the extra mile for our guests and understands we work with each other to support one another.

Responsibilities: 

• Works with General Manager and management team to develop and execute strategies to achieve operational goals
• Ensures the restaurant team delivers upon service standards to cultivate the ultimate guest experience
• Ensures consistent execution of food, beverage, service and hospitality that aligns with company standards, policies, and programs
• Inspires the team to enhance their leadership through coaching, development, and training
• Proactively manages costs in partnership with the GM through scheduling and inventory
• Flexible approach and readily able to adapt to needs and changes
• Demonstrate solution focused leadership and proactively seek out feedback from others
• Ownership of assigned FOH operations department assigned by General Manager

Our Leadership Principles Are:

• Listen to the Customer both external customers and internal customers
• Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring. 
• Test and Learn, by elevating, educating, and developing through continued training and learning.
• Create Positive Energy, optimism and a can-do attitude are infectious and motivating.  Avoid negativity, focus on solutions, and avoid blame.
• Show Urgency, get things done quickly and accurately.
• Be Consistent and Fair, by showing respect to your co-workers.  Bring your best self to work.
• Be both independently minded and a team player, by communicating issues and viewpoints to assist in better productivity and teamwork.
• Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
• Be Respectful of the Companies Resources, respecting each other’s time and money to optimize success for the business and each other.
• Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.

Requirements & Minimum Qualifications: 

• Must pass a background check prior to being hired
• 3yrs of customer service or hospitality experience (prior leadership experience preferred)
• Required food, alcohol, and allergen certification maintained throughout employment, additional state qualifications may apply per location
• Available to work various shift times and days, including weekends and holidays
• Ability to effectively communicate verbally and digitally
• Self-driven, results oriented, and proactive attitude
• Able to stand and/ or walk for long periods of time
• Ability to lift over 50+ lbs. if necessary
• Legally authorized to work in the US

Compensation & Benefits:

• Annual salary range of $55,000-65,000 based on experience.
• Eligibility to enroll in Medical, Dental, Vision and other insurance benefits.
• Paid Time Off, Sick Time, and Paid Holidays.
• Option to enroll in 401k, Medical FSA, Commuter benefits, etc.
• Employee Discount: 50% your total bill for you and up to five guests.

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time.  In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.  

Equal Opportunity Statement: Bounce is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.