Front of House Manager

TITLE: Manager

DEPARTMENT: Management

POSITION TYPE: Full Time

REPORTING TO: General Manager

FLSA STATUS: Exempt

Company Overview:

State of Play Hospitality is a rapidly growing international operator of tech-enabled social entertainment concepts. The portfolio includes Flight Club, AceBounce, and Hijingo—category-leading brands in the US and UK that combine immersive design, innovative gameplay, and elevated food & beverage programs to create unforgettable guest experiences. 

Operating in multiple cities across the UK and US all of our concepts offer a highly immersive, tech-enhanced take on long-established, much-loved activities.  The engaging nature of the gameplay and the quality of the venues combine to create truly playful and memorable social environments. 

Position Purpose:

The Manager helps transforms the ordinary into extraordinary. They deliver an unparalleled experience and entertain by serving up the ultimate WOW. This position is the leader of the team that is responsible for the hourly team members, ensuring a playful, and mood lifting environment. This individual enhances our Company values, systems, and welcomes change by effortlessly paving the way by always being one step ahead. The Manager transforms in-venue offerings into an outstanding experience.

Responsibilities

• Deliver high quality food, beverage, and entertainment that exceed expectations
• A true leader at heart who is self-aware, positive, and approachable
• Use training and development to awe guests effortlessly motivate the staff
• Inspire the team members to enhance their skills through coaching
• Proactively receive feedback and propose solutions
• Flexible approach, readily able to adapt to needs and changes
• Understand the needs and patterns of guests to provide genuine hospitality
• Build lasting relationships with an enthusiastic approach
• Cohesively maintain Company standards to deliver an inclusive guest and staff experience
• Responsible for running the shift, team member adherence, and building guest relationships
• Improve operations through attention to detail by adhering to Company standards, policies, and programs
• Required to pass with a 90% in food, beverage, and other issued Company testing
• Oversee each manager’s area of responsibility and maintain deadlines
• Maintain a safe and secure environment by following health and safety laws
• Daily, weekly, and monthly reporting tasks

Our Leadership Principles Are:

• Listen to the Customer both external customers and internal customers
• Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring.
• Test and Learn, by elevating, educating, and developing through continued training and learning.
• Create Positive Energy, optimism and a can-do attitude are infectious and motivating. Avoid negativity, focus on solutions, and avoid blame.
• Show Urgency, get things done quickly and accurately.
• Be Consistent and Fair, by showing respect to your co-workers. Bring your best self to work.
• Be both independently minded and a team player, by communicating issues and viewpoints to assist in better productivity and teamwork.
• Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
• Be Respectful of the Companies Resources, respecting each other’s time and money to optimize success for the business and each other.
• Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.

Compensation & Benefits:

• Annual salary range of $65k-70k, based on experience.
• Eligibility to enroll in Medical, Dental, Vision and other insurance benefits.
• Paid Time Off, Sick Time, and seven Paid Holidays.
• Option to enroll in 401k, Medical FSA, Commuter benefits, etc.
• Employee Discount: 50% your total bill for you and up to five guests at Flight Club or AceBounce.

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time.  In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Equal Opportunity Statement: State of Play Hospitality is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.