POSITION OVERVIEW
We are seeking a polished and experienced Maitre D’ to lead front-of-house operations in a high-volume luxury dining environment. This role is responsible for managing guest interactions, VIP and regular clientele, private events, seating, and service team performance. The Maitre D’ plays a critical role in ensuring exceptional guest experiences, seamless service flow, and operational excellence.
WHO ARE WE?
Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences.
YOUR ROLE
- Manage and lead daily front-of-house operations to ensure a warm, welcoming, and professional guest experience
- Oversee and interact with VIPs, private event guests, celebrity clientele, and international visitors to build loyalty and recognition
- Lead and train the host team to provide seamless guest interaction and uphold MILA service standards
- Maximize seating efficiency using platforms such as Seven Rooms, OpenTable, andResy
- Maintain full knowledge of all menus, menu ingredients,cocktailand wine programs, including pricing and service standards
- Handle guest requests and feedback with professionalism, grace, and attentiveness
- Manage inventory, menu supplies, andassistwith supply purchases as needed
- Coordinate and communicate menu changes and operational updates to the service team
- Maintain andproperly useall front-of-house equipmentin accordance withcompany standards
- Ensure compliance with state sanitation and health regulations, company policies, and service standards
- Attend team meetings, provide feedback, and support continuous improvement initiatives
- Work collaboratively with management and service staff tomaintainpositive co-worker and guest relations
- This is not anexhaustedlist of job responsibilities.
REQUIREMENTS
- 3–5 years of experience in high-volume, elevated dining in a major metropolitan market
- State-compliant food handling certificate
- Experience with online booking platforms including Seven Rooms, OpenTable, andResy
- Strong leadership abilities with team management and training experience
- Self-motivated, professional, performance-driven, and courteous
- Detail-oriented with effective verbal and written communication skills
- Ability to multi-task, manage time effectively, and compute basic arithmetic
- Ability to stand for up to 8 hours, reach, bend, stoop, andfrequentlylift upto 50lbs
- Proficiencyin computer applications such as Excel, Windows, and POS systems
- Ability tomaintainconfidentiality of company information and recipe data
- Flexible availability including nights, weekends, and holidays
- Team player with a positive attitude, strong interpersonal skills, and commitment to guest satisfaction
Skills Required
- 3-5 years of experience in high-volume, elevated dining in a major metropolitan market
- State-compliant food handling certificate
- Experience with online booking platforms including Seven Rooms, OpenTable, and Resy
- Strong leadership abilities with team management and training experience
- Proficiency in computer applications such as Excel, Windows, and POS systems
What We Do
Luxury Hospitality Group @milagroup_miami @avamediterraegean @mm_membersclub @milaomakase @casa_neos @claudierestaurant Great Place To Work Certified RDG Overview: MILA restaurant (part of RDG) opened in Miami Beach, FL, in January 2020. MILA is a restaurant, rooftop lounge, and mixology bar aiming to transport guests on a culinary journey of flavorful MediterrAsian cuisine. Balancing genuine hospitality, fine dining, and refined nightlife, MILA has quickly established itself as the go-to destination in the upscale Miami social scene. D R E A M I T MILA has grown above and beyond our expectations in its first two years despite facing significant pandemic-related restrictions, and ranked #5 of The Restaurant Business Top 100 ranking. Following the success of the original restaurant, RDG plans to expand to new concepts and locations, focusing initially on the Florida market. It has shown the quickest development rates and is anticipating some of the best economic growth worldwide. B U I L D I T Through its elevated brand portfolio, and its exclusive membership, RDG aims to create a full network of venues and experiences offering a unique lifestyle to its guests and members in Florida and to become one of the leaders of the luxury restaurant industry in the U.S. G R O W I T RDG is now actively exploring other national markets such as New York City, Los Angeles and Las Vegas, as well as further afield in London, Dubai and Mexico City for potential expansion opportunities.
