Location: San Francisco, CA - Hybrid | Full-Time
Location: Madison, WI - Hybrid | Full-Time
What you will do:The Zendesk Online Business team is looking for a Software Engineer with working knowledge of frontend languages like JavaScript and TypeScript and past experience with developing with frontend libraries like React.js to join them on their journey to make the Zendesk purchasing experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include:
Collaborating with product managers and engineers to ensure requirements are understood and executed upon.
Follow Zendesk standards when designing, building and deploying solutions
Champion best practices, high quality code, and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
Actively participate in code reviews and design discussions
Partner across all areas of the SDLC, including requirements gathering, and building services and solutions.
Active engagement and participation in your team’s Scrum Process
2-4 years of relevant industry experience with frontend software development
Expertise in technical areas including but not limited to Session Management, Object relational mapping, Caching, JavaScript, CSS, HTML, CSS-in-JS, JSON, and REST APIs
Experience developing complex single page apps with React or similar JavaScript MVC/MVP framework
A team-first collaborative attitude that thrives in a fast-moving agile development environment
Be willing to learn new domains and technologies
Excellent written and verbal communication skills
Experience using Datadog or other log aggregation tools
Experience with an object oriented language like Ruby or Java
Experience with databases like MySQL
Experience with AWS stack (ie. Aurora RDS)
Expertise with instrumentation frameworks like Segment or Pendo
Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins)
Experience with JavaScript build infrastructure/tooling (Webpack, Node.js)
Experience working in an Agile Scrum Team
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Zendesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zendesk and has not been reviewed or approved by Zendesk.
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Fair & Transparent Compensation — The company states a commitment to publishing base pay ranges and advancing pay equity, helping employees gauge fairness. Public messaging on pay equity and transparency signals structured, consistent compensation practices.
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Leave & Time Off Breadth — Time away programs include flexible PTO, dedicated well‑being days, emergency time off, and pregnancy loss leave. Parental leave is described as generous, and travel support exists for reproductive care where access is restricted.
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Healthcare Strength — Benefits language highlights comprehensive medical, dental/vision, mental health access, and an employee assistance program. These offerings are positioned as part of holistic wellbeing support across regions.
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What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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