Front-end Engineer

Job Posted 23 Days Ago Posted 23 Days Ago
Hiring Remotely in Bengaluru, Karnataka
Remote
Junior
eCommerce • Software
The Role
The Front-end Engineer will research and troubleshoot customer issues, assist in technical inquiries, escalate unresolved issues, and document knowledge in a knowledge base. Must possess strong client-facing skills and be comfortable using help desk software.
Summary Generated by Built In

Company Description

About Increasingly
Increasingly is an award-winning, fast-growing retail technology company focused specifically on the automation of cross-selling for online retailers.
Our clients include large global corporations like Samsung & Canon to several small to medium size retailers across the globe. Our AI-based algorithms help a customer buying a TV on Samsung to find the matching sound bar & purchase both together.
Increasingly is headquartered in London with offices in Lisbon & Bangalore. We work with clients in over 30 countries & 20 languages.
We are looking to rapidly expand our technology & product development operations in India. And we need smart, ambitious people like you who enjoy a fun yet challenging work environment.
We believe strongly that diversity & inclusion are the foundations for a lasting, incredible culture. We also believe that it’s important to get the balance right between work & life.

Job Description

  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow the SLA for issues with respect to the severity

Qualifications

  • 1-2 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
  • Must possess knowledge of JavaScript, HTML, CSS, REST API, JSON
  • In-depth knowledge in the product that the technician is supporting.
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Comfortable working in and assisting others through company help desk software, such as Zendesk or other case management software

Top Skills

CSS
HTML
JavaScript
The Company
London
52 Employees
On-site Workplace
Year Founded: 2016

What We Do

Increasingly helps retailers drive basket revenue and happier customers. The AI platform intelligently sells bundles and collections on-site, in-store, and in Google Shopping and Facebook ads. Typically growing AOV by +30%. Inspired by Amazons famous 'frequently bought together' feature, we create frictionless shopping experiences and bring Amazon-like precision to the rest of eCommerce.We believe in giving customers a super-convenient, hyper-relevant, online experience!

Similar Jobs

BlackLine Logo BlackLine

Staff I Software Engineer, Front-End

Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
Remote
Hybrid
Bengaluru, Karnataka, IND
1810 Employees

Atlassian Logo Atlassian

Senior Frontend Software Engineer

Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Remote
Bengaluru, Karnataka, IND
11000 Employees
Remote
India
43 Employees
Remote
India
1891 Employees

Similar Companies Hiring

RunPod Thumbnail
Software • Infrastructure as a Service (IaaS) • Cloud • Artificial Intelligence
Charlotte, North Carolina
53 Employees
Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees
HERE Thumbnail
Software • Logistics • Information Technology
Amsterdam, NL
9000 Employees
Not Eligible
Save
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account