Front Desk

Job Title: Front Desk                                   

Reports to: Office Manager

PCC Medical Holding, LLC (Physician Care Centers) is a dynamic and fast-growing company of primary medical offices throughout the country.  Specializing in family medicine and the Medicare population, we have grown to more than 50 clinics, 90 providers, and 500 employees spanning Florida, Georgia, South Carolina and Texas.  Our goal is to guide our patients to healthy and enjoyable lives. 

Our culture is to be intentionally kind to one another by treating each other with respect and empathy. The most impactful leadership lessons are taught by example. In leading, teaching, and coaching our organization to demonstrate the care, tolerance, and respect we want to see, we lead by example throughout our organization.                  

Job Summary:

Front Desk associates perform administrative and clerical duties while working with patients, to help provide the optimum level of care for our patients.  Front Desk associates are instrumental in helping patients feel at ease in the office as they welcome and check out each person.   

Duties/Responsibilities:

• Welcomes patients and visitors, in-person or on the telephone, as well as answering questions and referral inquiries.
• Activate patient files and move patients through a pre-determined schedule of appointments.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments productively.
• Keeps patient appointments on schedule by notifying the provider of the patient’s arrival and reviewing service delivery compared to schedule.   Reminds providers of service delays.
• Ensures files are complete and up to date.
• Files and retrieves patient files.
• Maintains patient accounts by verifying personal, financial, and insurance information. 
• Protects patients’ rights by maintaining confidentiality of medical, personal, and insurance information.  
• Coordinate referrals for patients.
• Ensure all lab and diagnostic test results are in the chart prior to appointment.
• Inventory and order medical, lab, and/or office supplies.
• Using computer applications.
• Updating and filing patient medical records
• Schedule follow-up appointments. 
• Verify insurance coverage.
• Collect co-pay and general payments for services.  

Required Skills/Abilities: 

• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks. 
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software, EMR software applications, applicable medical codes.
• Follow directions given verbally, written, or listed for periodic adherence. 

Education and Experience:

High school diploma or equivalent.

At least two years of related experience required.  

Physical Requirements: 

Prolonged periods of standing

Frequently required to walk, sit, use hands and finger, stoop, kneel, crouch.

Required to talk and hear clearly.

English is required, secondary language is a plus.

Must be able to lift up to 50 pounds. 

Vision requirements include close and distance vision, color, peripheral, depth perception, and ability to adjust your focus.    

Available Benefits

Medical, dental, vision, GAP, short-term disability, life insurance, spouse and/or child life insurance, hospital indemnity, accident, etc.

Paid holiday and PTO for all full-time employees.