Front Desk Team Leader

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

ESSENTIAL JOB FUNCTIONS:
Primary Duties and Responsibilities:

• Prep office in the morning for patient arrivals.
• Check all phone messages.
• Follow-up all messages left from the day before.
• Print Patient Check-in Board for billing.
• Review HEDIS MPM patient list and schedule accordingly.
• Trouble shooting for Dashboard, phone, and computer issues.
• Check all medical release forms for accuracy and PCP sign off prior to release of medical records.
• Scan and index all documents.
• Print CPA report.
• Insure missing items on CPA Report are completed.
• Order supplies related to Office Depot and US Foods.
• Review doctors schedules for:
  
• Double booking
• Over booking
• Under booking

• Turn co-payments into the center manager for deposit.

Other responsibilities may include:

• Mail out patient birthday cards.
• Distribute insurance verification list.
• Cover front desk as needed.
• Monitor patients while in the lobby.
• Review next day transportation list and confirm times.
• Assist with checking in and out of patients.
• Review medical record request.
• Make sure all medical records are updated.
• Assist patients with completing their paperwork.
• Review and distribute mail.
• Setup conference rooms for Monday and Tuesday doctors meetings.
• Insure RI laptop is functional.
• Assist with on-call message log.
• Assist in conducting new patient tours.
• Actively schedule patients for Chen Diabetes Program.
• Insure rooms are setup for classes.
• Review ER and inpatient emails.
• Insure patients are being scheduled within the proper time frame.

KNOWLEDGE, SKILLS AND ABILITIES:

• Good organizational skills.
• Multi-tasking.
• Good verbal communications skills (English required).
• Great customer service skills.
• Ability to prioritize.
• Able to deal with a fast pace environment.
• Ability to train personnel.
• Scheduling experience.
• Positive, cooperative, and collaborative attitude.

EDUCATION / SPECIALIZED KNOWLEDGE REQUIREMENTS:

• High School Diploma or equivalent.
• Some college preferred.
• Minimum two to four (2-4) years of experience in a medical facility, plus working knowledge of medical insurance.
• Computer knowledge including Microsoft Office programs; scheduling programs.
• Knowledge of Dashboard.

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED equivalent required
• Some college coursework preferred
• A minimum of 2 years’ work experience in a medical facility required
• BLS for Healthcare Providers certification desired