Stratton Amenities is a renowned national luxury hospitality firm, specializing in front desk operations and amenity management within the multifamily and corporate industry. Our commitment to excellence has made us leaders in our field, and we're looking for a dynamic Concierge Supervisor to assist one of our regional managers in leading a portfolio of properties in the Dallas region.
Key Responsibilities:
- Assist the regional manager in overseeing the daily operations of front desk services across multiple locations in the Dallas region.
- Maintain high levels of customer satisfaction through excellent service and effective communication.
- Ensure adequate staffing, including handling site call outs and organizing vacation coverage.
- Oversee uniform management and presentation.
- Implement and monitor employee management initiatives.
- Conduct employee performance reviews, offering coaching and professional development.
- Facilitate recruitment, including interviewing and hiring new team members.
- Communicate and implement new company policies across the region.
- Ensure consistent support and communication with all team members and clients.
- Regularly visit sites to inspect operations and maintain quality standards.
- Recognize and reward outstanding performance among site associates.
- Build professional relationships with clients and property managers.
- Embody and promote the company's mission and core values.
Requirements:
- Minimum of 2 years of experience in hospitality management, with a focus on luxury services.
- Proven track record in leading, coaching, and managing teams.
- Experience in a professional services environment, with a preference for those with a luxury hospitality or guest service background.
- Capability to manage multiple locations effectively.
- Willingness to travel across the Dallas region.
- Proficient in Microsoft Office (Word, Excel) at an intermediate level or higher.
- Exceptional verbal and written communication skills.
Stratton Amenities is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Minimum of 2 years hospitality management experience with focus on luxury services.
- Proven track record in leading, coaching, and managing teams.
- Experience in a professional services environment.
- Luxury hospitality or guest service background.
- Capability to manage multiple locations effectively and perform regular site visits/inspections.
- Willingness to travel across the Dallas region.
- Availability to work weekends, holidays, and overnight shifts (2–3 shifts per week as needed).
- Proficient in Microsoft Office (Word, Excel) at an intermediate level or higher.
- Exceptional verbal and written communication skills.
- Experience with recruitment, interviewing, and hiring new team members.
- Ability to manage staffing, handle site call outs, and organize vacation coverage.
What We Do
Stratton Amenities is a national leader in hospitality and amenity management, specializing in luxury, hotel-style concierge and amenity services for residential and commercial properties. They provide tailored solutions for multifamily, mixed-use, condominium, and corporate offices, focusing on creating a culture of service and redefining the hospitality experience for residents and guests nationwide.
