This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to ensure their team feels empowered to make decisions for the guests and have all of the tools needed to problem solve any issues that arise.
Requested Tasks
- Courteously and accurately answer guest inquiries and concerns
- Use suggestive selling techniques to sell room nights, increase occupancy and revenue
- Supervise daily shift process ensuring all team members adhere to highest guest service standards
- Train team members and respond to any problems in a quick manner
- Fill in, as necessary, at the front desk.
Requested Capabilities
- Prior experience preferred
- Personable, engaging and professional personality
- Attention to detail
- Proven leadership skills
- Ability to stand for extended periods at a time
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Skills Required
- Prior experience in front desk or hospitality
- Personable, engaging, professional demeanor
- Attention to detail
- Proven leadership and supervisory skills
- Ability to stand for extended periods
- Ability to courteously and accurately handle guest inquiries and concerns
- Experience with suggestive selling/upselling to increase occupancy and revenue
What We Do
Makeready is a place maker, a company specializing in branding, design, & operations of hotels, restaurants, retail, & other experiential platforms. At its core, hospitality is about sharing. It is the act of opening one’s doors, asking others to come in, and showing them kindness and respect. We believe that our preparation gives us the opportunity to make a difference in a guest’s stay. Through careful preparation we lay the groundwork for a guest’s experience, and in dedication to thoughtful execution we strive to bring it home. We are committed to creating unique experiences where all feel welcome, cared for, and ultimately valued. Because in this we have the greatest opportunity to have a positive impact on the world around us—starting with the person in front of us.
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