INDUSTRIALIST HOTEL
124 rooms | 1,277 sq. ft. event space
Amenities include: signature restaurant (The Rebel Room), social lounge, fitness center, in-room dining, valet parking, conference & lounge areas.
Blending historic character with modern lifestyle design, The Industrialist in downtown Pittsburgh offers an authentic guest experience. With prime access to shops, local restaurants, the Business District, riverfront trails, and convenient public transit, the property provides an engaging environment for hospitality professionals passionate about dynamic, urban hospitality.
JOB DESCRIPTION
Job Title: Guest Services Supervisor
Department: Front Office
Supervision Exercised: Guest Services Agent
Supervision Received: Assistant Guest Services Manager / Director of Rooms
MINIMUM REQUIREMENTS
Education
- High school diploma or equivalent required.
Experience
- 1–2 years of hotel front desk or supervisory experience preferred.
- Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
- Prior supervisory or team lead experience preferred.
Skills and Knowledge
- Strong leadership and communication skills.
- Excellent guest service and problem-solving abilities.
- Ability to multitask and remain professional under pressure.
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Knowledge of cash handling and front desk procedures.
- Flexibility to work various shifts, including weekends and holidays.
JOB DUTIES
- Supervise and assist Guest Service Agents with daily front desk operations.
- Greet guests warmly and ensure a smooth check-in and check-out process.
- Handle guest concerns promptly and professionally to ensure satisfaction.
- Support training and development of front desk staff.
- Monitor accuracy of cash handling, billing, and shift reports.
- Coordinate with Housekeeping and Maintenance to ensure room readiness.
- Maintain a clean, welcoming, and organized front desk and lobby area.
- Enforce company policies, safety, and brand standards.
- Perform additional duties as assigned by management.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
Skills Required
- High school diploma or equivalent
- 1-2 years of hotel front desk or supervisory experience
- Knowledge of hotel systems (OnQ, Opera, or similar)
- Prior supervisory or team lead experience
- Strong leadership and communication skills
- Excellent guest service and problem-solving abilities
- Ability to multitask and remain professional under pressure
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Knowledge of cash handling and front desk procedures
- Flexibility to work various shifts, including weekends and holidays
What We Do
Our background in reimagining historic properties gives us an eye for superior locations, iconic designs and outstanding craftsmanship. But that’s just the beginning of what sets our growing national portfolio of hotels and apartments apart. Unlike many firms, we’re vertically integrated, offering ownership, development and management expertise, allowing us to handle all stages of a project’s lifecycle. With properties in a diverse array of cities, we’ve learned to be innovative and flexible by offering a scalable management platform and by mastering mixed use development to make urban areas truly come alive.
