- Courteously and accurately answer guest inquiries and concerns
- Ensure the smooth operations of the front desk area
- Supervise daily shift process ensuring all team members adhere to highest guest service standards
- Train team members and respond to any problems in a quick manner
- Fill in, as necessary, at the front desk/overnight
- Ensure that the front desk area is clean, tidy and presentable at all times
- Resolve guest issues and complaints to the best of your ability
- Arrange for transportation for guests as needed
- Work closely with housekeeping, operations and sales
- Adhere to Makeready's Guiding Principles, policies, and procedures
- Additional duties and assignments, as assigned
- Prior experience working in a hotel highly preferred
- Professional, personable and courteous personality
- Prior management experience highly preferred
- Excellent attention to detail
- Highly organized and efficient
- Required to stand for long periods of time, able to walk, able to assist guests with baggage, packages, etc.
- Must be able to lift objects weighing up to 50 pounds
- May be required to work nights and weekends, as needed
- If covering for Night Audit, must be able to stay awake during evening and overnight hours
- Must be able to sit for long periods of time, able to walk and stand as needed
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Skills Required
- Prior experience working in a hotel
- Prior management experience
- Professional, personable and courteous personality
- Excellent attention to detail
- Highly organized and efficient
- Able to stand for long periods, walk, and assist guests with baggage/packages
- Able to lift objects weighing up to 50 pounds
- Availability to work nights and weekends as needed
- If covering Night Audit, ability to stay awake during evening and overnight hours
- Able to sit for long periods and also walk and stand as needed
What We Do
Makeready is a place maker, a company specializing in branding, design, & operations of hotels, restaurants, retail, & other experiential platforms. At its core, hospitality is about sharing. It is the act of opening one’s doors, asking others to come in, and showing them kindness and respect. We believe that our preparation gives us the opportunity to make a difference in a guest’s stay. Through careful preparation we lay the groundwork for a guest’s experience, and in dedication to thoughtful execution we strive to bring it home. We are committed to creating unique experiences where all feel welcome, cared for, and ultimately valued. Because in this we have the greatest opportunity to have a positive impact on the world around us—starting with the person in front of us.
