Job Description: Front Desk Supervisor
Summary of RoleAs the Front Desk Supervisor, you will assist the Hotel Manager in day-to-day property operations. Your primary mission is to ensure 100% guest satisfaction while resolving issues efficiently to drive property profitability and peak performance.
Essential ResponsibilitiesGuest & Operations Management
Serve as the primary point of contact for Guest Service issues, escalating to the General or Regional Manager as needed.
Promote and instill a 100% guest satisfaction objective among hourly associates.
Monitor in-house guest balances and monthly inventory of supplies.
Ensure all property purchases are within budget and made through approved vendors.
Leadership & Teamwork
Act as a team lead for hourly staff across multiple departments.
Partner with the General Manager on staff selection, interviewing, and retention.
Provide training, coaching, and counseling to team members to ensure compliance with company standards and brand-specific training.
Foster a proactive team environment by sharing new ideas and keeping colleagues informed of guest status to avoid surprises.
Compliance & Standards
Uphold and enforce all Sandpiper standards and policy compliance at the hotel level.
Hold team members accountable to company procedures and the employee handbook.
Cross-train on all staff member duties to provide coverage as requested.
Education: High school diploma or GED required. A Bachelor’s degree in Business, Marketing, or a related field is preferred.
Experience: 1+ years in a leadership role or human resources (experience in hospitality, retail, or food service is preferred).
Technical Skills: Intermediate computer skills, including data access from the internet.
Core Skills: Proficient in English (reading, writing, speaking) with strong conflict management, negotiation, and sales skills.
Availability: Open availability to cover all shifts.
Physical Requirements & EnvironmentEndurance: Ability to sit, stand, and walk for up to 4 hours at a time.
Movement: Frequent reaching above/below shoulders; occasional bending, stooping, and squatting.
Lifting: Frequently lift 1–10 lbs; occasionally lift up to 100 lbs.
Environment: Works both indoors and outdoors. May occasionally use equipment such as motor vehicles, vacuum cleaners, and power tools.
Sandpiper Property Management, LLC is an Equal Opportunity Employer and a Drug-Free Workplace.
Skills Required
- High school diploma or GED
- Bachelor's degree in Business, Marketing, or related field
- 1+ years in a leadership role or human resources
- Experience in hospitality, retail, or food service
- Intermediate computer skills, including internet data access
- Proficient in English (reading, writing, speaking)
- Strong conflict management, negotiation, and sales skills
- Open availability to cover all shifts
- Ability to sit, stand, walk up to 4 hours; lift 1-10 lbs frequently and up to 100 lbs occasionally
What We Do
The “Spirit of Welcome!” is alive and well at Sandpiper. In fact, in many ways, it defines our attitude and behavior. By virtue of this spirit, we have the opportunity and responsibility to enrich the lives of so many people; to touch and influence so many essential people beginning with our associates, extending to our guests and our communities and finally, to our investors and partners. Sandpiper Hospitality was born out of an entrepreneurial spirit determined to find the optimal cross-section of genuine, welcoming hospitality and superior financial returns. That spirit is as bright as ever today as Sandpiper stands on the precipice of compelling growth due to our ability to exceed the expectations of our associates, guests and our investors. We believe that Team Sandpiper has perfectly mixed hospitality with financial acumen to create an organization that is reliable and yet evolutionary for our associates and guests while being accountable and lucrative to our investors and owners. And it all begins with a Sandpiper Welcome!
