The Role
Supervise front desk staff including hiring, training, scheduling, and daily shift management. Operate the MICROS system, reconcile AM/PM discrepancy reports, coordinate with Housekeeping and Engineering for guest requests, and greet/check guests in and out while ensuring professional guest service.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
What you will be doing
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
What we are looking for
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Ability to stand and walk throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
- Open Availability between morning and evening shifts required.
- Will open and close shifts daily while supervising teams of associates on shift.
Skills Required
- Interviewing, hiring, supervising, training, and scheduling front office associates (agents, supervisors, bell/concierge, PBX operators).
- Ability to perform front office duties as needed and cover staff roles.
- Operate and manage the MICROS system, including all daily and infrequent transactions.
- Accurately check and reconcile AM and PM discrepancy reports.
- Communicate and coordinate with Housekeeping and Engineering regarding guest rooms and maintenance requests.
- Greet guests and handle check-ins/check-outs, answer questions, and assist with guest needs professionally.
- Ability to calmly work with high demand and/or upset guests.
- High work ethic and self-initiative.
- May be required to work varying schedules including nights, weekends, and holidays; open availability between morning and evening shifts.
- Physical requirements: prolonged sitting (6-8 hours), ability to stand and walk, frequent fine motor skills (keyboarding/typing), occasional bending/reaching/carrying, lift/move 10-25 pounds, visual and hearing abilities for screen, printed materials and phone/headset use.
- Will open and close shifts daily while supervising teams of associates on shift.
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The Company
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
