Hilton Grand Vacations

Front Desk Supervisor

Posted 3 Days Ago

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Sedona, AZ, USA

In-Office

Mid level

Travel

The Role

Supervise front desk operations at a resort, ensuring smooth guest check-in and checkout, accurate registration, staff support, training, issue resolution, guest follow-up, daily logging, and credit opportunity follow-up. The role requires strong interpersonal, communication, judgment, conflict-resolution, mentoring, and customer service skills, along with flexibility to work evenings, weekends, and holidays.

Summary Generated by Built In

Hilton Grand Vacations is now looking for a Front Desk Supervisor to join the team at Los Abrigados Resort and Spa in Sedona, AZ. Don't miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement.

As Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience - right from the moment they set foot on the property until they leave. Don't miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.

Extraordinary People, Exceptional Benefits:

Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Responsibilities

Responsibilities Include:

Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
Responsible for training and direction of new department Team Members.
Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
Maintain a daily log of all guests’ opportunities with corrective action steps.
Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
Follow-up on credit opportunities during each shift.
Other duties as assigned by management.

Qualifications

Key Skills and experience:

High school diploma/GED
Ability to work evenings, weekends, and holidays as operation needs dictate
Ability to read, analyze and interpret complex documents.
Ability to build and interpret business communications and reports.
Basic mathematical skills.
Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
Excellent interpersonal and service skills.
Ability to resolve conflict, think on their feet, influence, and mentor others.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

3+ Years of Hospitality or related experience
2+ years of prior management/supervisory experience
Associate's Degree/College
Clarity Certified

Skills Required

High school diploma or GED
Ability to work evenings, weekends, and holidays as operational needs dictate
Ability to read, analyze, and interpret complex documents
Ability to create and interpret business communications and reports
Basic mathematical skills
Problem-solving ability and good judgment in guest and business situations
Excellent interpersonal and service skills
Ability to resolve conflict, think on one's feet, influence, and mentor others
Three or more years of hospitality or related experience
Two or more years of prior management or supervisory experience
Associate's degree or college education
Clarity Certification

Hilton Grand Vacations Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.

Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.