Front Desk Supervisor

Who we are:  

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. 

What you’ll do:  

The Front Desk Supervisor will oversee the daily operations of the department, as well as perform all duties associated with front desk. Check in/check out and concierge will be monitored for an efficient and accurate workflow. Staff shift assignments and coverage will be coordinated by the Supervisor. The Supervisor acts as the direct support for the team and supports the policies and protocols set by leadership. Maintains a high level of quality customer service for the department and offers assistance to all providers, radiology staff, clinical staff and patients as it relates to the front desk operations and scheduling.   

Responsibilities/Duties:  

• Supervise Front Desk staff at main location and satellite offices to ensure compliance with 

policies and procedures. 

• Responsible for vendor management and ordering of supplies and equipment. 

• Establishes and maintains workflows for check-in and check-out. Makes day-to-day decisions to 

improve efficiency. Working closely with Clinical staff and Physicians. 

• Responsible for performance management of front desk staff 

• Fosters teamwork, taking the initiative to teach, coach and mentor team members and train new hires. 

• Partners with human resources for department staffing needs 

• Creates Front Desk staff schedule, approves time off requests, and manages callouts. 

• Works with Administrative Supervisor to assign coverage. Covers team members if needed. 

• Travels to satellite offices for coverage if needed. 

• Provides superior customer service and works on patient complaints and requests. 

• Verifies timecards and missed punches. 

• Responsible for daily collections and equipment inventory. 

• Updates training manuals with workflow procedures and reviews with staff. 

• Conducts monthly department meetings with Front Desk staff. 

• Other duties as assigned. 

• Tracks and completes no-show and cancellation reports. 

• Ensures proper check-in and check-out. 

• Collect patient balances. 

• Schedules follow-up appointments. 

• Complete tasks and other clerical assignments. 

• Work Orders tab including WC Status Reports. 

• Provide outstanding customer service and assistance to patients. 

• Support Call Center when needed. 

Who you are: 

Qualifications:  

• High school diploma or equivalent required.  

• 2 years’ experience in a Medical Office desired.   

• Must possess excellent customer service and communication skills.   

• Must be organized and detail oriented.   

• Insurance, Billing, Computer experience and working knowledge of MS Office strongly desired 

What we offer:  

• Excellent growth and advancement opportunities  

• Dynamic environment  

• Access to a diverse network of practitioners  

• Broad infrastructure of tools and programs to enhance the employee experience     

• Competitive Compensation  

• Generous PTO   

• Benefits package: health, dental, vision, 401(k), etc.  

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).