Front Desk Supervisor

Front Desk Supervisor

General Purpose:

Assist in the management and supervision of all aspects of Lodging Services and Rental Program relationships to ensure excellence in lodging product and service, consistent growth and improvement, quality performance and increasing profitability of the lodging business at the resort.  Must be flexible in scheduling and be able to work weekends and holidays.  Must be able to develop, lead and train all front desk agents.

 This is a Full Time, Year Round position that offers comprehensive benefits including medical, dental, vision insurance, 401K options, and a free season pass for you and your dependents. All full time, year round positions are eligible for an annual bonus in addition to regular wages. For a full list of benefits visit Employee Resource Site. 
 

Essential Duties/Responsibilities:  

• Provide leadership and supervision of the front desk team for the designated properties including managing daily operations, managing the interviewing, hiring, scheduling, training, mentoring, performance appraisals, promotions, transfers, salary increases, disciplinary actions, and terminations of all front desk staff for the designated properties.
• Assist management with the budget and business plan for the designated properties within the Lodging division consistent with and in furtherance of the overall business goal for the resort.
• Resolve guest concerns/problems promptly and to the satisfaction of the guest while protecting the resort’s interest and minimizing risk.
• Work with the Lodging Manager, as necessary, to prepare capital and operating budgets for designated properties.  Assist with the development and implementation of cost control systems and monitor performance versus budget.
• Provide leadership in the areas of revenue, yield management, guest service, and employee morale.
• Assist the sales and marketing team with weekly activity calendars, programs, brochures, packages, direct mail pieces, etc. to ensure the designated lodging properties meet or exceed their respective revenue, occupancy and RevPar goals.  Implement yield management systems and procedures to maximize profitability and margin.
• Serve as liaison between Purgatory and the rental program participants and lodging property tenants.  Maintain open lines of communication with residents, tenants and guests through newsletters, briefings and correspondence.
• Recruit new residents to Purgatory’s rental program and encourage all residents/owners to participate in some capacity.
• Provide regular status reports
• Administer processes, procedures, handbooks, priorities, schedules, systems, quality controls, and accountability mechanisms. 
• Provide training and education of Front Desk and Housekeeping staff to meet lodging service standards at all designated properties.
• Ensure that all subordinates are adhering to policies and procedures.
• Solve inventory problems as they arise including room moves and guest relocations.
• Assist management in daily duties and be able to work without management presence for extended periods of time.
• Assist and stand in for Night Audit or Front Desk positions, as necessary.

Knowledge, Skills & Abilities: 

• Solid knowledge of and capability in employee management, property management of condominium and residential properties, financial management, housekeeping management, staff scheduling and labor productivity, and customer service.
• Excellent customer and employee relations and interpersonal skills, budgeting knowledge, and labor/expense skills.
• Knowledge of Property Management systems is a plus.  Alertness, analytical ability, persuasiveness, auditory, tactile and visual discrimination, memory, creativity, precision, problem-solving, reasoning, judgment, initiative, imagination, patience, concentration are necessary.
• Excellent communication skills are required. Knowledge of how to use all facets of Google Drive and Microsoft Office is preferred.

Education and Experience: 

● Extensive customer service skills and experience

 ● Valid US Driver’s license

Working Environment/Physical Activities:

• 90% of the work day is spent in a normal office environment; 10% of the work day is spent outdoors moving between areas;
• 50% of the work day is spent sitting; 10% walking and 40% standing.
• There is a need for frequent engagement in normal conversation and frequent use of near and far acuity, depth perception, color, and field of vision.  
• Must be able to lift 25 lbs on occasion.