Front Desk Supervisor

What will I be doing? 

The Front Desk Supervisor is to assist the Manager of Front Desk by overseeing the responsibilities of the Front Desk staff. Motivate all front office team members to ensure the standards of excellence are achieved.  Participate in all tam members meeting, events and other functions within the hotel. Work closely with the housekeeping department ensuring vacant and occupied rooms are reported in a timely manner.  Ensuring the Guest are being serviced in a professional and competent manner.

Detail Job Duties

• Communicates with the other departments regarding any request from guests.
• Checks AM and PM room discrepancy reports
• Has a working knowledge of the POS system, including all daily transactions and those which are not performed often. i.e. rebooting of restaurant, parking and key systems.
• Can perform all of the front desk functions including front desk agent, reservations, bell person and security.
• Knows how and where to post charges.
• Received money from guests for payment of hotel charged and makes correct change.
• Checks rate report to ensure all are being charged accordingly.
• Provides for a safe work environment by following all safety and security procedures and rules.
• Ensures proper staffing levels of front desk agents by assisting the Front Desk Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary forms and reviews)
• Assists the Front Manager by handling special requests, group blocking if necessary and unusual circumstances.
• Trains all new Guest service agents.
• Ensures proper documentation payment method are on each guest reservation, and ensures correct billing is set up, ensure confidentiality of guest information.
• Maintains high standards of personal appearance, grooming and hygiene.
• Wears a name tag at all times when working.  Maintains a professional, helpful and friendly demeanor at all times. 
• Must be attentive, courteous and efficient at all times when dealing with guests, vendors, co-workers and fellow management.
• Must adhere to all compliance standards and regulations to encourage safe and efficient hotel operations.
• Establishes and maintains good communication with all departments and their team members within the hotel. 
• Promotes the spirit of teamwork throughout the hotel.

Specific Job Knowledge, Skill and Ability

Qualification

• Excellent verbal and  written communication skills (English)
• Computer Knowledge ONQ pm experience preferred.
• Excellent typing and organization skills.
• Professional and polite

Experience

• Must have two years of Front Desk Supervisor experience.
• Computer literacy is required.

Ability

• The ability to maintain a good working relationship with other employees, providing instruction and encouragement.
• The ability to work in a team environment.
• The ability to handle and report any accident immediately, no matter how minor.
• The ability to conduct oneself in a professional manner at all times to reflect the high standards of the Hotel and encourage your co-workers to do the same.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to have knowledge of Hotel standards.
• The ability to work flexible schedule including weekends and holidays as needed. 
• The ability to work under pressure.
• The ability to add, subtract, multiply and divide 

Physical Demands

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms.
• The employee must have the ability to sit, stand, walk, talk, and hear.
• The employee is expected to bend, stoop, squat, kneel, climb and crawl, depending upon work tasks, and to lift up to 25 pounds when lifting or moving office supplies.
• The employee might need to assist in with Guest luggage using the Luggage Cart.
• Specific vision abilities required by this job include close vision, and the ability to adjust focus.
• Requires standing and walking 95% of workday.

Education

• Any combination of education, training or experience that provides the required knowledge, skills and abilities.  
• High school graduate or equivalent require