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The Role
Supervise and schedule front office staff; hire, train, and evaluate front desk agents and PBX operators. Operate the MICROS system, reconcile AM/PM reports, handle guest check-ins/outs, coordinate with Housekeeping and Engineering, and resolve guest requests and complaints professionally.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
What you will be doing
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
What we are looking for
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Skills Required
- Experience interviewing, hiring, supervising, training, and scheduling front office staff
- Ability to operate and accurately manage the MICROS system for front office transactions
- Ability to check and reconcile AM and PM discrepancy reports
- Coordinate and communicate effectively with Housekeeping and Engineering regarding room and maintenance requests
- Greet guests and perform front desk duties including check-in and check-out and guest service
- Physical requirements: prolonged sitting (6-8 hours/day), occasional standing/walking, ability to lift 10-25 pounds
- Ability to communicate effectively verbally and in writing; use phone/headset and office equipment
- Ability to calmly handle high-demand or upset guests (preferred)
- High work ethic, self-initiative, and ability to work varying schedules including nights, weekends, and holidays (preferred)
- Team-oriented attitude and focus on guest experience (preferred)
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The Company
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
