The Role
Greet and check guests in/out, manage reservations and room blocks, post charges, handle cash/checks/credit cards, follow cancellation/relocation procedures, and maintain accurate front desk transactions while providing excellent guest service.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
What you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
What we are looking for
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Skills Required
- Greet and check guests in and out promptly and professionally
- Working knowledge of Front Office computer or manual system (PMS) and daily transaction procedures
- Accurately post all charges and manage daily transactions
- Cash handling including receiving cash, checks, credit card information, and making correct change
- Knowledge of hotel rates, discounts, reservations, cancellation and relocation procedures
- Ability to take same-day reservations (approximately 2 minutes per reservation)
- High work ethic and self-initiative
- Willingness to work varying schedules including nights, weekends, and holidays
- Enjoy working as part of a team and providing great guest experiences
- Ability to sit 6-8 hours, occasional standing/walking, and lift/move 10-25 pounds
- Frequent fine motor skills for keyboarding/typing and use of mouse or trackpad
- Effective verbal and written communication; ability to use phone/headset
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The Company
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
