Front Desk Security

THE ORGANIZATION

Jacob A. Riis Neighborhood Settlement (Riis Settlement), a community-based non-profit organization offering comprehensive services to the youth, adults, older adults, immigrants and families of Western Queens, is dedicated to civic engagement and organizing as integral to our mission “to build and strengthen underserved communities and act as a catalyst for change.” For more information about Jacob A Riis Neighborhood Settlement, please view our website at www.riissettlement.org

JOB SUMMARY

The Front Desk Security is responsible for maintaining a safe, secure, and professional environment at the facility’s main entrance. This role includes monitoring all entrances and exits, verifying authorized access, managing visitor and participant sign-ins, and ensuring only approved individuals pick up participants. The officer also supervises youth awaiting pickup, mediates conflicts, responds to emergencies, and patrols the site for potential safety concerns. Additional responsibilities include covering the front desk, answering phones, documenting daily activities in a logbook, and supporting opening and closing procedures.

JOB RESPONSIBILITIES

Major Duties and Responsibilities 

• Maintains strict boundaries with program staff and participants

• Provide an atmosphere in which all participants, staff and visitors feel safe

• Manage and mediate all conflict

• Monitor entrances and exits; prevent unapproved entry; controls entrances; direct persons who cause a disturbance to leave the property; keep lobby clear of unauthorized persons

• Patrols site; checks for unsafe conditions

• Ensuring that facility is opened and/ or closed during specified hours

• Responds to emergencies in an orderly manner

• Ensure that all participants and visitors sign in and out daily

• Ensure that only approved/authorized individuals sign out participants during daily pick up

• Supervise youth participants that are waiting for pick up

• Communicates in a manner that is open, honest and responsive in all situations

• Answer phone calls; covers front desk

• Document daily occurrences, events, and happenings in the logbook

• Additional duties as required by supervisor(s)

Physical Demands: The work requires routine walking, standing, bending and carrying items weighing less than fifty pounds.

STATEMENT OF SKILLS, KNOWLEDGE, & ABILITIES

• Valid NYS Security Guard License

• Minimum of two (2) years’ experience as a security guard

• Back ground clearance; fingerprinting, sex offender check list; physical, three (3) reference check

• Relevant experience in a youth setting preferred 

• High School Diploma or G.E.D.

• A genuine respect for and an interest in the well-being of children

• Ability to carry out instructions furnished in a written and oral form

• Experience in a non-profit setting

• Excellent interpersonal ,oral and written communication skills

• Detail-oriented and strong organizational and follow up skills

• Flexibility, patience, resourcefulness and a willingness to learn

• Ability to be an effective team leader

• Good interpersonal skills, with the ability and willingness to work with diverse ethnic populations

• Bilingual English/Spanish preferred.