Company Description
Job title: Customer Service Representative - Bi-lingual(English/Spanish)
Location: 200 N. Kentucky Ave, Lakeland, FL 33801
Job Description:
Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
** Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
** Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
** Logs customer into computer-based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
** Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
** Assists customers with referrals to other agencies and community resources.
** Monitors lobby traffic flow and notifies supervisor of any issues.
** Completes client registration clearances (CRAD) as needed.
** Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
** Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
** Processes incoming and out going mail and scanning documents into the appropriate electronic file.
** Performs special work assignments and other related work/duties as required or assigned.
** Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.
Skills/Knowledge:
Knowledge of the principles and techniques of effective communication.
Knowledge of office procedures and practices.
Knowledge of basic arithmetic.
Ability to deal with the public in a tactful, courteous and effective manner.
Ability to speak clearly and correctly.
Ability to listen effectively.
Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.
Ability to review data for accuracy and completeness.
Ability to organize and maintain filing systems.
Ability to perform basic arithmetical calculations.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively.
Additional Information
All your information will be kept confidential according to EEO guidelines.
What We Do
SpikeIT Global Solutions, Inc. is a global firm providing highest quality of services in field of Information Technology, serving various clients in Finance, Telecom, Insurance, Pharma, Healthcare and Media sectors.
The main motto of SpikeIT business services is ‘Client First’. We stand till the last minute without compromising on the quality and delivering the right solutions to the client requirements. We strongly believe in human relationships, business ethics & values to strive to success.
We specialize in providing technology-enabled solutions to the complex industry problems with higher quality and using the latest technologies & standards. Our dedicated, motivated staff always makes a difference in executing any project to a successful state with in the timelines. Also, we got a unique solution models by blending the best practices in providing services in Application development, Infrastructure Management, IT Consulting, Staffing and Training areas.
SpikeIT Global Solutions, Inc. is a global Information Technology firm with unique market approach in delivering custom tailored business solutions with focus on reducing cost and at the same time not compromising on the efficiency. We are driven by the customer’s vision with keeping values on top. Having a strong presence in Onsite, Offshore and 'Near Shore' allows us to offer custom solutions based on either ‘Onsite only’, ‘Onsite-Offshore’ or ‘Onsite-Near Shore-Offshore’ or any custom model to meet the customer requirement.
SpikeIT is dedicated in bringing the Spike in Client’s satisfaction by increasing the project savings and offering right solutions not only by addressing the immediate challenges but offering future forecasted enhanced solution. Please check Services tab for the full list of services offered by SpikeIT and check ‘Why SpikeIT’ section for more details on our unique business model/approach.
