Front Desk/Receptionist

Director of First Impressions

On-site Full time MIRA

Miramar, Florida, United States

OverviewApplication

Description

SUMMARY:

 ENGLISH AND SPANISH ARE REQUIRED!

This is an onsite position Monday thru Thursday 11 AM to 8 PM, Friday 9 AM to 4 PM

FVI School of Nursing and Technology is a private, post-secondary institution providing associate and diploma programs in nursing , allied health, and technology.  The institution is licensed by the Florida Commission of Independent Education and nationally accredited by the Council on Occupation Education (COE).  As a small, entrepreneurial business we pride ourselves on having an engaged, aligned team dedicated to helping our students achieve success.  Our core values are central to our success, and we have a relentless pursuit to maintain those values within our organization.  We work hard and have fun but promote a culture of balancing time with family and community.

Mission

We are committed to creating a warm welcoming environment where everyone who visits will feel that FVI School of Nursing and Technology genuinely cares for everyone who visits, works, or attends classes at FVI.  To do so, in this role, it is expected that as a member of the FVI team exemptional customer experience is expected with every interaction.

Function

As director of first impressions is the first staff member that interacts with visitors, guest, students and staff and is responsible or other front desk and administrative tasks.  It is a crucial role on the campus because first impressions matter and it is formed at the first contact with front office staff.

·       Greet visitors and guest standing with a friendly smile, direct eye contact and a warm within 60 seconds of their arrival.  Avoid distractions: no personal cell phone use, small talk with colleagues at front desk, etc.

·       Direct visitors and guest appropriately may include walking with them to the office or department.

·       Notify company personnel of visitors arrival.  Offer water if the visitor must wait.

·       Follow up if visitors are not greeted within 10 minutes of arrival.

·       Answer phone and direct callers appropriately.  Calls should be answered within 3 rings.  During business hours no calls should go to voice mail.  Check voicemail every 15 minutes to ensure no calls are missed.

·       Serve as the primary Procot pre-admission exams.  Make the applicant at ease while providing clear instructions to the applicant efore administering the assessment.  Print out the results upon completion.

·       Initiate self-servie registration process and assist applicants with the registration process using ADM.

·       Direct applicants to pay his registration fee after completing the enrollment process.

·       Support continuity among work teams y documenting and communicating actions, irregularities, and continuing needs.

·       Initiate Complio Process for all incoming nursing applicants after registration.

·       Input application data as close to real-time as possible.

·       Audit files to ensure all pre-admissions requirements are met POG, background checks, drug screens, admissions forms.

·       Assist the Registrar’s Office by assisting applicants with the self-serve digital enrollment process using ADM.

·       Support campus operations, events and meetings such as new student orientation, campus open houses, etc.

·       Mail packages and Email.

Fluent in English and Spanish

Attention to detail

Administrative Assistant Experience

Friendly/outgoing

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid Holidays
• Vision insurance