Front Desk Receptionist

Responsibilities:

Responsible for maintaining the front desk in an organized manner, greeting, registering, and checking in clients, scheduling appointments, and providing information services.

General Duties:

Under the Direction of the Front Desk Supervisor and/or Site Manager:

• Greet and welcome patients, visitors, and staff in a friendly and professional manner.
• Check in and register new and established patients; collect and update necessary demographic and insurance information accurately for:
  • At least 2 of the following departments: General Medicine, Pediatrics, Women’s Health, Adolescent Medicine, Patient Assistance
  • And 2 Specialties: Patient Screening, Behavioral Health
• Manage the department/providers schedule, using sound judgement, effectively collaborating with care teams and utilizing VCH policies and procedures as guidelines
• Stay up to date on relevant training, including but not limited to Medtrainer Customer Service module(s)
• Schedule patient appointments using the electronic medical records (EMR) system, coordinating with medical staff to ensure optimal patient flow.
• Answer phone calls, respond to inquiries, and direct calls to the appropriate departments or staff members.
• Educate patients on how to prepare for their visits and adhere to VCH patient policies 
• Maintain a clean and organized reception area, ensuring it is well-stocked with necessary supplies.
• Verify insurance coverage and eligibility; refer patients to member services for any lapsed coverage
• Collect patient payments, provide receipts, and ensure accurate record-keeping of financial transactions.
• Assist patients in completing required forms and documents, ensuring accuracy and completeness.
• Collaborate with the clinical and administrative staff to address patient inquiries, concerns, and requests in a timely and courteous manner.
• Maintain confidentiality of patient information and adhere to HIPAA guidelines.
• Assist in coordinating patient education materials and resources, if needed.
• Forward UPS/Federal express package information to the appropriate department.
• Perform general administrative tasks, such as filing, scanning, and faxing documents.
• Performs other duties, tasks, and procedures as assigned.

Qualifications:

• High school diploma or equivalent; additional certification in healthcare administration or related field is a plus.
• Previous experience in a healthcare setting or customer service role is preferred.
• Excellent interpersonal skills with the ability to communicate effectively and compassionately with patients from diverse backgrounds.
• Strong organizational and multitasking abilities with a keen attention to detail.
• Proficiency in using electronic medical records (EMR) systems and basic computer skills.
• Ability to maintain composure and professionalism in a fast-paced and sometimes stressful environment.
• Knowledge of medical terminology and insurance procedures is an asset.
• Willingness to learn and adapt to new technologies and processes.
• Ability to work collaboratively as part of a team, demonstrating a positive and cooperative attitude.
• Familiarity with community health centers and the unique needs of underserved populations is a plus.
• Excellent verbal and written communication skills with ability to read, write, speak and understand English and Spanish clearly.

• Customer Service: Treats customers, patients, co-workers, and others with respect and trust.  Is able to work effectively by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical solutions; addressing others by name, title, or other respectful identifiers, and respecting the diversity of our workforce in actions, words, and deeds.

*Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.