The Role
Serve as the primary on-site front desk contact for a luxury residential community: greet residents and guests, answer and direct calls, manage visitor access and package logs, maintain a professional desk and lobby, assist with basic requests, and communicate concerns to management. Must work weekends and holidays and use basic scheduling/logging systems.
Summary Generated by Built In
Front Desk Receptionist (Full-Time)
Plano, Texas
Company Overview
Stratton Amenities is a hospitality company providing professional front desk and receptionist services to upscale residential communities. We focus on delivering a welcoming, organized, and service-oriented front desk experience that supports residents, guests, and property management teams.
Position Summary
We are seeking a reliable, polished, and customer-focused Front Desk Receptionist to support a luxury residential community in Plano. This full-time role is ideal for someone who enjoys being the first point of contact, takes pride in organization and presentation, and understands the importance of professionalism in a front-facing environment.
This position requires the ability to work weekends and holidays.
What We Offer
Competitive hourly pay
Full-time, stable schedule
Professional and supportive work environment
Opportunity to gain experience in residential hospitality
Position Requirements
Excellent verbal and written communication skills
Strong customer service and interpersonal skills
Professional demeanor and appearance
High attention to detail and accuracy
Ability to remain calm and courteous under pressure
Strong sense of reliability and accountability
Ability to handle multiple tasks efficiently
Basic computer skills and comfort using scheduling or logging systems
Ability to maintain confidentiality and discretion
Must be able to work weekends and holidays
Key Responsibilities
Greet residents and guests in a courteous and professional manner
Serve as the primary point of contact at the front desk
Answer and direct phone calls with proper etiquette
Manage visitor access and maintain accurate logs
Accept, log, and distribute resident packages and deliveries
Provide general information and assist with basic requests
Monitor lobby activity and notify management of any concerns
Maintain a clean, organized, and professional front desk area
Communicate effectively with property staff and management
Experience Requirements
Previous experience in a receptionist, front desk, or customer service role preferred
Experience in residential, office, hotel, or hospitality environments is a plus
Equal Opportunity Statement
Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and are committed to maintaining a respectful and professional workplace.
Skills Required
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills
- Professional demeanor and appearance
- High attention to detail and accuracy
- Ability to remain calm and courteous under pressure
- Strong sense of reliability and accountability
- Ability to handle multiple tasks efficiently
- Basic computer skills and comfort using scheduling or logging systems
- Ability to maintain confidentiality and discretion
- Must be able to work weekends and holidays
- Previous experience in a receptionist, front desk, or customer service role
- Experience in residential, office, hotel, or hospitality environments
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The Company
What We Do
Stratton Amenities is a national leader in hospitality and amenity management, specializing in luxury, hotel-style concierge and amenity services for residential and commercial properties. They provide tailored solutions for multifamily, mixed-use, condominium, and corporate offices, focusing on creating a culture of service and redefining the hospitality experience for residents and guests nationwide.
