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The Role
Greet patients, manage check-in/check-out, answer multi-line phones, schedule and confirm appointments, verify insurance and demographics, collect payments, maintain patient records in the EHR, submit authorizations/referrals, ensure HIPAA compliance, and support clinical and administrative teams to keep daily clinic operations efficient.
Summary Generated by Built In
We’re looking for a friendly, detail-oriented, Chinese speaking professional to be the welcoming face of Astrana Health's Southern California Heart Center in San Gabriel, CA. As a Front Desk Receptionist, you’ll play a vital role in creating a smooth and positive experience for our patients - from the moment they walk in, to managing their appointments and supporting the care team. If you thrive in a fast-paced environment, love helping others, and are passionate about making a difference in a healthcare setting, we’d love to meet you!
Our Values:
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
What You'll Do
- Greet patients and visitors, provide exceptional customer service, and assist with the check-in and check-out process.
- Answer and manage a multi-line phone system, directing calls appropriately and taking accurate messages for providers and staff.
- Schedule, reschedule, and confirm patient appointments while maintaining provider calendars.
- Verify patient demographics, insurance information, and eligibility, ensuring accurate documentation in the electronic medical record (EMR).
- Collect co-pays, payments, and other patient financial responsibilities in accordance with office procedures.
- Provide accurate information to patients, visitors, pharmacies, and healthcare providers via phone, email, and in person.
- Submit treatment authorization and referral requests as needed.
- Prepare, organize, and maintain patient records and documentation for scheduled visits.
- Respond to patient, physician, and pharmacy inquiries and ensure timely follow-up.
- Maintain a clean, organized, and professional reception area.
- Support office operations by performing clerical duties, including filing, scanning, photocopying, faxing, and document management.
- Follow office policies and procedures to maintain patient confidentiality, office security, and HIPAA compliance.
- Collaborate with clinical and administrative teams to support efficient daily operations.
- Perform other duties and special projects as assigned.
Qualifications
- Must be fluent in Mandarin, Cantonese, and/or Spanish.
- At least 1 year of Front Desk experience at an outpatient primary care or specialty clinic
- High school diploma or GED required.
- Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and staff.
- Experience managing a multi-line phone system, scheduling appointments, and coordinating front desk operations.
- Proficiency with electronic health record (EHR) systems and maintaining accurate patient information.
- Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
- Strong organizational skills with excellent attention to detail.
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
- Customer service-oriented with a professional and compassionate demeanor.
Environmental Job Requirements and Working Conditions
- Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis. The clinic is located at 506 W. Valley Blvd., Unit #100, San Gabriel, CA 91776.
- Work schedule: Monday - Friday, 8:00am - 5:00pm.
- The total compensation target pay range for this role is: $20.00 - $24.00 per hour. The salary range represents our national target range for this role.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
About
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient. Our platform currently empowers over 20,000 physicians to provide care for over 1.7 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Skills Required
- Fluent in Mandarin, Cantonese, and/or Spanish
- Minimum 1 year front desk experience at an outpatient primary care or specialty clinic
- High school diploma or GED
- Proficiency with electronic health record (EHR) systems / maintaining accurate patient information
- Experience managing a multi-line phone system and scheduling appointments
- Knowledge of HIPAA regulations and commitment to patient confidentiality
- Strong verbal and written communication skills and professional interpersonal abilities
- Strong organizational skills, attention to detail, and ability to prioritize multiple tasks
- Customer service-oriented with a professional and compassionate demeanor
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The Company
What We Do
Astrana Health is a physician-centric, technology-powered healthcare company that operates an integrated delivery platform. It enables providers to participate in value-based care arrangements, helping them deliver accessible, high-quality, and cost-effective care to patients. The company provides care coordination services to patients, primary care physicians, specialists, and health plans, leveraging proprietary technology to streamline operations and improve patient outcomes across local communities.
