The Role
Greet and assist patients and visitors, manage incoming calls and scheduling, enter and maintain patient demographics and medical records (including imaging) in the EMR, process payments and billing codes, coordinate with Patient Accounting, and ensure confidentiality and compliance while supporting front‑office operations.
Summary Generated by Built In
The Front Desk Receptionist is responsible for greeting and assisting patients and visitors, managing incoming calls, scheduling appointments, and ensuring a smooth flow of front‑office operations. This role supports patient satisfaction, provider efficiency, and accurate documentation by maintaining patient records, processing payments, and coordinating communication between patients and internal departments.
Key Responsibilities
- Patient Interaction
- Greet patients/visitors in person and by phone.
- Answer questions, ease anxieties, and maintain the reception area.
- Provide intake forms, office policies, and required documents.
- Information & Records Management
- Enter and scan patient demographics and medical records into the EMR.
- Upload imaging files (X-ray, CT, MRI) into MergePac.
- Document all items in the electronic health record promptly.
- Scheduling & Coordination
- Schedule appointments efficiently to optimize provider time and room use.
- Communicate with Patient Accounting to resolve concerns in real time.
- Payments & Coding
- Process co-pays and uninsured visit payments.
- Review medical procedures and translate them into billing codes.
- Enter charges into the EMR system.
- Compliance & Training
- Attend required training and complete annual online education.
- Maintain strict confidentiality.
Qualifications
- Education: High school diploma or equivalent.
- Experience: At least 2 years in a medical office; regular face‑to‑face physician interaction preferred.
Required Skills & Knowledge
- Strong phone and communication skills.
- Familiarity with office equipment, practice management systems, EMRs, and Microsoft Office.
- Knowledge of insurance rules, pre-authorizations, and clinic operations.
- Ability to locate information online and process requests quickly.
- Ability to interpret payer policies, multitask, and work professionally with patients and team members.
Work Environment & Physical Demands
- Fast-paced office setting with frequent changes.
- Regular sitting/standing, keyboard use, phone use.
- Occasional lifting up to 15 lbs.
Skills Required
- High school diploma or equivalent.
- At least 2 years of experience in a medical office.
- Regular face‑to‑face physician interaction.
- Proficiency with EMR systems and practice management systems.
- Experience uploading imaging files into MergePac.
- Ability to process co‑pays, uninsured visit payments, and enter charges into the EMR.
- Knowledge of medical billing and ability to translate procedures into billing codes.
- Familiarity with insurance rules, pre‑authorizations, and payer policies.
- Strong phone and communication skills and ability to multitask.
- Proficiency with Microsoft Office and common office equipment.
- Maintain strict patient confidentiality and complete required trainings.
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The Company
What We Do
OrthoLoneStar is Texas' largest independent orthopedic practice group, comprised of award-winning physicians with extensive leadership and orthopedic expertise.
