What You Will Do:
Serve as a welcoming first point of contact for families, visitors, and community partners at Hively's Pleasanton office.
Help families identify and access Hively programs, child care resources, and other community services based on their individual needs.
Provide child care referrals and educational resources to families and help guide them through the process of identifying and securing quality child care.
Help families navigate enrollment and application processes for programs such as CalFresh,
Connect families with the appropriate Hively staff, departments, or external community resources when additional assistance is needed.
Provide Spanish-language assistance to families as needed.
Manage the day-to-day operations of Hively's Pleasanton Family Resource Center and Community Closet.
Maintain a welcoming, clean, organized, and well-stocked environment for families.
Receive, organize, sort, label, and store donated items and supplies.
Coordinate donation drop-offs and local donation pick-ups as needed.
Maintain appropriate records for donations and provide receipts to donors.
Prepare and maintain family enrollment welcome bags and other resources distributed to families.
Help coordinate and oversee volunteers supporting Family Resource Center activities.
Provide administrative and program support to Hively teams as needed, including Community Services, Intake, Provider Support, and Referral teams.
Provide cross-trained coverage to help ensure families continue receiving timely assistance when other team members are unavailable.
Support community events, volunteer activities, outreach efforts, trainings, and other special projects.
Assist with the collection and tracking of client surveys and other program information.
Enter and maintain accurate client, referral, donation, and service information in Hively systems.
Use tools such as Google Workspace, Zendesk, and Notion to maintain records, resources, and internal information.
Assist with general Pleasanton office needs, including maintaining shared spaces, organizing resources and supplies, and distributing incoming mail.
Travel to other Hively locations throughout Alameda County to support programs, outreach activities, and special events as needed.
Perform other duties as assigned.
Welcome & Support Families
Manage the Family Resource Center
Provide Program & Office Support
What you should bring:
- Bilingual fluency in English and Spanish.
- Experience working directly with families, clients, customers, or community members.
- Strong customer-service skills and a warm, approachable communication style.
- Strong organizational skills and attention to detail.
- Ability to manage multiple responsibilities and adjust priorities throughout the day.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to build positive working relationships with people from diverse backgrounds.
- Comfort learning and using technology, including Google Workspace or Microsoft Office.
- Ability to handle confidential information with discretion.
- A collaborative, flexible approach and willingness to help wherever needed.
- Reliable transportation for occasional local donation pick-ups and travel between Hively locations.
- Ability to occasionally work evenings or weekends for community events and outreach activities.
Preferred Knowledge, Skills and Abilities:
- Experience working in a nonprofit, human services, family services, or community-based organization.
- Experience providing services to diverse communities.
- Experience with Zendesk or another CRM, ticketing, or client-management system.
- Experience connecting families with community resources or public-benefit programs.
Physical Requirements:
- Ability to sit at a desk, conference table, or in meeting rooms of various configurations for extended amounts of time
- Ability to stand for extended amounts of time
- Manual dexterity to use a telephone and computer
- Facility to hear and understand speech at normal room levels, and to hear and understand speech on phone
- Facility to speak in audible tones so that others may understand clearly in normal conversations and over the telephone
- Physical agility to lift and carry up to 20 pounds and to bend, stoop, walk and reach overhead
- Physical agility to push/pull, squat, twist and turn
- Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments
Skills Required
- Bilingual fluency in English and Spanish
- Experience working directly with families, clients, customers, or community members
- Strong customer-service skills and warm, approachable communication style
- Strong organizational skills and attention to detail
- Ability to manage multiple responsibilities and adjust priorities
- Clear and professional verbal and written communication skills
- Ability to build positive relationships with people from diverse backgrounds
- Comfort learning and using Google Workspace or Microsoft Office
- Ability to handle confidential information with discretion
- Collaborative, flexible approach and willingness to help where needed
- Reliable transportation for occasional donation pickups and travel between Hively locations
- Ability to occasionally work evenings or weekends for community events and outreach
- Experience working in a nonprofit, human services, family services, or community-based organization
- Experience providing services to diverse communities
- Experience with Zendesk or another CRM, ticketing, or client-management system
- Experience connecting families with community resources or public-benefit programs
- Ability to lift and carry up to 20 pounds and perform required physical movements
- Ability to sit and stand for extended periods and use telephone and computer equipment
What We Do
Hively builds meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Formerly Child Care Links and Families Service Counseling and Community Resource Center, Hively provides high-quality programs and services to children and families throughout Alameda County, including child care subsidies, mental health services, and community resource delivery.
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