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The Role
Welcome and check guests in/out, handle reservations and special requests, post charges and manage daily front-office transactions, securely process guest credit cards, know hotel rates/discounts and cancellation/relocation procedures, and work varied shifts to provide excellent guest experiences.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
What you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage credit card information from guests for payment of hotel charges.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Starting at $18.00/hour
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
What we are looking for
- Be guest focused, and a problem solver.
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our guests!
Skills Required
- Greet and communicate cordially with guests and perform check-in/check-out procedures
- Post all charges accurately and efficiently, including uncommon daily transactions
- Working knowledge of Front Office computer or manual system and daily transaction processes
- Accurately manage guest credit card information for payment of hotel charges
- Review reservations with special requests and block rooms accordingly
- Knowledge of hotel rates, discounts, and appropriate handling procedures
- Ability to take same-day reservations (approximately 2 minutes) and follow cancellation and relocation procedures
- Be guest focused and a problem solver
- Willingness to work varying schedules including nights, weekends, and holidays
- Enjoy working as part of a team to provide great guest experiences
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The Company
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
