Regular Full-time position
Shift:1st/2nd: Must be available weekends and holidays
Hourly Wage: $24.60
REGULAR FULL-TIME BENEFITS:
- Where great benefits lead to a life fulfilled:
- Competitive pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
Site Specific Perks:
Free on-site parking
Complimentary soft drinks (soda machine in cafeteria)
Complimentary lunch, dinner, and tea and coffee in the morning
Work shoe credit through Shoes for Crews twice a year
Hats, sunscreen, and jackets are provided for those working outdoors, as needed
“Way to Go” Incentive - $ deposited onto Wisely card
Quarterly celebrations - Brand Champion nominations
Monthly birthday recognition, monthly incentive for guest recognition, monthly department team building events
Free ferry rides through hotel’s ferry or full reimbursement if public ferry is needed to get to work (conditions apply)
Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
Discounted Parking in Red Hook
Complimentary excursions with Cruz Bay Water Sports
JOB SUMMARY
Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
CORE WORK ACTIVITIES
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
Anticipate and address guests' service needs.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other duties as assigned.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Skills Required
- Available to work weekends, holidays, evenings, and a flexible schedule
- Supervise and coach front desk associates; assist in hiring, training, evaluating, and disciplining staff
- Process guest check-ins/check-outs and handle payments (room charges, cash, checks, credit/debit)
- Coordinate with Housekeeping regarding room readiness and assignments
- Strong customer service skills with a professional and pleasant personality
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, or place objects up to 10 pounds without assistance
- Clear and professional verbal and written communication; telephone etiquette
- Follow company policies, maintain confidentiality, and adhere to uniform/appearance standards
- Report accidents, complete safety training, and maintain safe work conditions
What We Do
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands. Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true. Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team. Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
