Title: Front Desk Officer
Rate of Pay: $18.00 per hour + shift differential, benefits and perks!
Status: Non-Exempt, Part-Time
Schedule & Hours: Friday and Saturday Nights, 10:45 PM - 6:45 AM (15 hours/week)
Shift Differential: $0.50 per hour
At Sedgebrook, we embrace and celebrate meaningful relationships to enrich the lives of those we serve. Join us in making a difference in the community and in the lives of our residents.
We are looking for a hospitality-focused Front Desk Officer to join our team! This position is responsible for verifying and documenting the scheduled presence of all guests, visitors, vendors and third-party contractors entering the property.
Key Responsibilities
- Greet and assist residents, visitors, and vendors in a professional and courteous manner.
- Answer and direct incoming calls to the appropriate department or staff member.
- Maintain accurate and up-to-date gatehouse logs.
- Operate and monitor the gatehouse remotely through Axis controls.
- Dispatch Security personnel as needed in response to emergency calls.
- Support emergency communication and established safety procedures.
- Monitor and respond to access-control and gatehouse-related issues.
- Provide information and assistance to residents, visitors, and vendors as needed.
What We're Looking For
- High school diploma or GED required.
- Previous customer service experience required. Previous security experience preferred.
- Ability to understand and follow instructions in English, communicate effectively, and perform simple arithmetic.
- Familiarity with basic computer systems and Microsoft Office suite (Outlook, Excel, Word).
Benefits for Part-Time/PRN Employees
- 401K with company match
- DailyPay - access your pay sooner
- Discounted employee meals and indoor parking garage access
- Employee Assistance Program (EAP)
Sedgebrook is an Equal Opportunity Employer (EEO) and a non-smoking, pet-friendly campus.
Skills Required
- High school diploma or GED
- Previous customer service experience
- Ability to understand and follow instructions in English
- Effective communication skills
- Ability to perform simple arithmetic
- Familiarity with basic computer systems and Microsoft Office, including Outlook, Excel, and Word
- Previous security experience
What We Do
Monarch Landing is a 62+ Life Plan Community in Naperville, Illinois, operating a 60-acre campus centered on resident-first senior living. It offers vibrant independent living and a continuum of care through The Springs, including memory-supported assisted living, respite care, rehabilitation, skilled nursing, and memory care. The community is owned and managed by Senior Care Development, with LCS as an equity partner.
