Title: Front Desk Officer
Rate of Pay: $18.00 per hour + shift differential, benefits and perks!
Status: Non-Exempt, Part-Time
Schedule & Hours: Friday and Saturday Nights, 10:45 PM - 6:45 AM (15 hours/week)
Shift Differential: $0.50 per hour
At Sedgebrook, we embrace and celebrate meaningful relationships to enrich the lives of those we serve. Join us in making a difference in the community and in the lives of our residents.
We are looking for a hospitality-focused Front Desk Officer to join our team! This position is responsible for verifying and documenting the scheduled presence of all guests, visitors, vendors and third-party contractors entering the property.
Key Responsibilities
- Greet and assist residents, visitors, and vendors in a professional and courteous manner.
- Answer and direct incoming calls to the appropriate department or staff member.
- Maintain accurate and up-to-date gatehouse logs.
- Operate and monitor the gatehouse remotely through Axis controls.
- Dispatch Security personnel as needed in response to emergency calls.
- Support emergency communication and established safety procedures.
- Monitor and respond to access-control and gatehouse-related issues.
- Provide information and assistance to residents, visitors, and vendors as needed.
What We're Looking For
- High school diploma or GED required.
- Previous customer service experience required. Previous security experience preferred.
- Ability to understand and follow instructions in English, communicate effectively, and perform simple arithmetic.
- Familiarity with basic computer systems and Microsoft Office suite (Outlook, Excel, Word).
Benefits for Part-Time/PRN Employees
- 401K with company match
- DailyPay - access your pay sooner
- Discounted employee meals and indoor parking garage access
- Employee Assistance Program (EAP)
Sedgebrook is an Equal Opportunity Employer (EEO) and a non-smoking, pet-friendly campus.
Skills Required
- High school diploma or GED
- Previous customer service experience
- Ability to understand and follow instructions in English
- Ability to communicate effectively
- Ability to perform simple arithmetic
- Basic computer systems familiarity
- Microsoft Office, Outlook, Excel, and Word familiarity
- Previous security experience
What We Do
Clarendale West End is an upscale senior living community in Nashville’s West End, developed by Ryan Companies and managed by LCS Community Operations. It offers a full continuum of care—independent living, assisted living, and memory care—along with dining, fitness, educational, arts, salon and spa, transportation, and event amenities. The community emphasizes lifestyle-centered services, quality care, hospitality, and meaningful resident connections.
