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The Role
Provides front-desk and administrative support for an HOA, including responding to resident inquiries, communicating with owners and external parties, processing estoppel requests, architectural applications, and payments, maintaining records, managing office supplies, and supporting daily operations. Requires bilingual English-Spanish communication, strong customer service, organization, multitasking, and proficiency with Windows, Microsoft 365, and HOA management software.
Summary Generated by Built In
HOA FRONT DESK / OFFICE ASSISTANT
Location: Sunrise, FL 33351
We are seeking a friendly, professional, and detail-oriented Office Assistant to support the daily operations of a Homeowners Association (HOA). The ideal candidate is bilingual, customer-service-oriented, organized, and comfortable handling multiple responsibilities in a busy office environment.
### Responsibilities
* Respond promptly and professionally to inquiries, complaints, and concerns received in person, by phone, and via email.
* Communicate with property owners, residents, tenants, sub-associations, city staff, realtors, and title companies.
* Process estoppel requests and architectural applications.
* Process and document owner payments, assist residents with account questions, and provide support with online payments.
* Perform general administrative duties, including filing, scanning, photocopying, data entry, mail processing, and organizing digital and paper records.
* Maintain office supplies, equipment, and the overall organization of the office.
* Provide administrative and operational support to the manager and staff to ensure smooth daily operations.
### Qualifications
* Bilingual in English and Spanish (required).
* Strong customer service, communication, and problem-solving skills.
* Basic knowledge of HOA operations, resident services, payments, and administrative procedures.
* Proficiency in Windows, Microsoft 365, and internet research.
* Ability to learn and adapt quickly to HOA management software.
* Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
* Must be comfortable around dogs (two dogs are in the office).
* Local candidates familiar with the surrounding area are preferred.
* Looking for someone interested in a long-term position.
### Compensation & Benefits
* Starting pay: $18/hour during the first 90 days.
* After 90 days: $19/hour.
* Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m., with a 30-minute lunch break.
* Employer-paid medical, dental, and vision insurance.
* Three weeks of paid time off per year.
* Paid federal holidays.
To apply: Please send your resume for consideration.
Location: Sunrise, FL 33351
We are seeking a friendly, professional, and detail-oriented Office Assistant to support the daily operations of a Homeowners Association (HOA). The ideal candidate is bilingual, customer-service-oriented, organized, and comfortable handling multiple responsibilities in a busy office environment.
### Responsibilities
* Respond promptly and professionally to inquiries, complaints, and concerns received in person, by phone, and via email.
* Communicate with property owners, residents, tenants, sub-associations, city staff, realtors, and title companies.
* Process estoppel requests and architectural applications.
* Process and document owner payments, assist residents with account questions, and provide support with online payments.
* Perform general administrative duties, including filing, scanning, photocopying, data entry, mail processing, and organizing digital and paper records.
* Maintain office supplies, equipment, and the overall organization of the office.
* Provide administrative and operational support to the manager and staff to ensure smooth daily operations.
### Qualifications
* Bilingual in English and Spanish (required).
* Strong customer service, communication, and problem-solving skills.
* Basic knowledge of HOA operations, resident services, payments, and administrative procedures.
* Proficiency in Windows, Microsoft 365, and internet research.
* Ability to learn and adapt quickly to HOA management software.
* Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
* Must be comfortable around dogs (two dogs are in the office).
* Local candidates familiar with the surrounding area are preferred.
* Looking for someone interested in a long-term position.
### Compensation & Benefits
* Starting pay: $18/hour during the first 90 days.
* After 90 days: $19/hour.
* Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m., with a 30-minute lunch break.
* Employer-paid medical, dental, and vision insurance.
* Three weeks of paid time off per year.
* Paid federal holidays.
To apply: Please send your resume for consideration.
Skills Required
- Bilingual proficiency in English and Spanish
- Strong customer service, communication, and problem-solving skills
- Basic knowledge of HOA operations, resident services, payments, and administrative procedures
- Proficiency in Windows, Microsoft 365, and internet research
- Ability to learn and adapt quickly to HOA management software
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment
- Comfortable around dogs in the office
- Familiarity with the surrounding area
- Interest in a long-term position
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The Company
What We Do
Palm Aire Professional Services is a recruiting agency that connects skilled professionals with top employers across multiple industries. They specialize in high-impact roles, including office administration in accounting, finance, and customer service, as well as various industrial positions. They have extensive experience recruiting for hospitality and facility management, specifically for hotels, resorts, casinos, restaurants, and medical offices, with a focus on janitorial and maintenance staff.
