Front Desk Monitor

Join the vibrant team at Del Webb at Grande Dunes, a premier active adult resort-style community in beautiful Myrtle Beach, South Carolina! We’re looking for a friendly, energetic professional to be the welcoming face of our community — answering phone lines, managing the front entrance and reception desk, and delivering exceptional customer service to homeowners and visitors both in person and over the phone. If you thrive in a people-focused environment and enjoy creating positive first impressions, we’d love to meet you!

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Assist with event set up and break down as needed.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Setting up, taking down and stacking tables and chairs (able to lift 15lbs).

Qualifications Education Required High School or better. Experience Required Experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment. Equal Opportunity Employer
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