Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.
We are currently seeking qualified candidates for the following position:
Position: Front Desk Monitor
The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.
Empower Residence is a 24/7 transitional housing program for women, operating under HRA/DSS guidelines. As an enhanced shelter, we support residents facing challenges such as mental health needs, substance use, unemployment, and poverty. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/services/housing
Location: New York, NY 10023
Minimum Qualifications:
- High school degree or GED preferred with at least two years of relevant experience.
- A Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
- Must be able to perform diverse tasks with ease and maintain confidentiality.
Certifications that are required within 90 days of hire (3 months) VOA will cover the cost:
- Coordinator of Fire Safety & Alarms (F80)
- Food Service Handler Certificate
- Fire Guard (F02)
Certifications that are required within 180 days of hire (6 months) VOA will cover the cost:
- CPR/First Aid Certificate
Front Desk Monitor Principal Responsibilities:
- Greet all visitors; assist them directly or announce their arrival to staff or residents.
- Ensure that all clients sign in and out as required.
- Route mail and deliveries as required.
- Handle or assist in crisis intervention.
- Follow assigned procedures in emergency situations.
- Conduct rounds at residence as assigned
We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:
- Medical, Dental, & Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off, including a Paid Birthday Holiday
And much more!
To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/
VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!
Skills Required
- High school diploma or GED preferred
- At least two years of relevant experience
- Polite, pleasant, efficient, and firm manner
- Ability to operate a busy front desk and security operation
- Ability to perform diverse tasks with ease
- Ability to maintain confidentiality
- Coordinator of Fire Safety & Alarms (F80) certification within 90 days of hire
- Food Service Handler Certificate within 90 days of hire
- Fire Guard (F02) certification within 90 days of hire
- CPR/First Aid Certificate within 180 days of hire
What We Do
Volunteers of America-Greater New York (VOA-GNY) is an anti-poverty nonprofit serving people experiencing or at risk of homelessness across New York City, Northern New Jersey, and Westchester County. Through more than 60 programs, it provides emergency, transitional, and permanent supportive housing, along with health, wealth-building, veterans, disability, youth, and other human services. Its vision is to end homelessness in Greater New York.
