Description
Position: Front Desk Monitor, St. Hilda's House
Reports to: Program Director
Location: Manhattan (Hamilton Heights)
Schedule: Wednesdays through Sundays (3:00pm-11:00pm)
Tasks:
- Monitors the entry and egress of building residents and guests.
- Responsible for taking telephone messages for the residents and staff of the building.
- Responsible for the distribution of resident mail.
- Provides the first line of defense in case of emergencies; (i.e. calling management, the fire department in case of a fire, etc.), assists with crisis intervention and building evacuation.
- Conducts building rounds throughout shift.
- Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
- Monitors and documents client self-administration of medication, according to program policy and procedures.
- Report incidents or behavioral changes in residents to on-call staff.
- Assists with client cooperative meal plan as applicable.
- Attends training as requested by supervisory staff.
- Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
- Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
- Duties as assigned by supervisor.
Requirements
High school diploma and the ability to work with people and the ability to take responsibility to carry out the duties of the position. Willingness to cover front desk shifts at multiple ACMH residential locations as needed.
Salary: $43,680 plus generous benefits
Please include a resume, cover letter and contact information for 3 professional references.
ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.
For more information, visit our website: www.acmhnyc.org
ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.
Skills Required
- High school diploma
- Ability to work with people and take responsibility to carry out duties of the position
- Willingness to cover front desk shifts at multiple ACMH residential locations as needed
- Submit resume, cover letter, and contact information for three professional references
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What We Do
ACMH, Inc. is a 501(c)(3) not-for-profit corporation founded in 1973 that promotes the wellness and recovery of persons with mental illness living in New York City. The organization is a leader in providing outreach and engagement, care management, rehabilitation, crisis support, and supportive housing for vulnerable New Yorkers, aiming to maximize each client's decision-making role regarding their own needs and recovery goals.
