Front Desk Manager

Description

Job Summary:

We are seeking a professional and personable Front Desk Manager to lead our front office team and ensure a welcoming and efficient experience for all guests and visitors. This role offers an excellent opportunity to contribute to a positive guest experience while overseeing daily operations at the front desk.

Essential Responsibilities and Duties:

- Supervise and coordinate front desk staff to deliver exceptional customer service

- Manage guest check-in and check-out processes efficiently and accurately

- Handle guest inquiries, complaints, and requests with professionalism and promptness

- Maintain accurate records of reservations, billing, and guest information

- Ensure the front desk area is clean, organized, and well-stocked

- Collaborate with other departments to meet guest needs and resolve issues

- Monitor and manage daily cash flow, billing, and financial transactions

- Implement and uphold hotel policies, procedures, and standards

- Train and develop front desk staff to ensure high performance and service quality

- Prepare reports on occupancy, revenue, and guest feedback for management review

  - Safely operate the hotel van to transport guests between the hotel and various destinations (e.g., airport, local attractions).

- Cleaning and/or stocking the stock room.

- Communicate effectively with the front desk or other departments regarding guest pick-up/drop-off times.

- Collaborate with other departments to ensure smooth operations and guest satisfaction

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor. 

Dreamscape Hospitality also offers Competitive Benefits:

Medical Insurance
Dental Insurance
Vision Insurance
STD/LTD
Life Insurance
401K
FSA

Working Conditions

The position requires adaptability to a dynamic work environment, involving frequent interaction with clients, vendors, and hotel staff. Reasonable accommodations will be provided to individuals with disabilities, enabling them to perform the essential duties of the role.

Reasonable Accommodations:

The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department.

This job description covers essential aspects while being compliant with ADA guidelines, allowing for reasonable accommodations as needed.

Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. 

Equal Employment Opportunity

Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Requirements

Education, Experience, and Skills (Qualifications/Requirements):

- Proven experience in front desk or hospitality management preferred

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Ability to handle stressful situations with professionalism

- Proficiency in hotel management software and MS Office Suite

- Leadership skills with the ability to motivate and guide a team

- Attention to detail and problem-solving skills

- Flexibility to work various shifts, including evenings, weekends, and holidays

- High school diploma or equivalent; additional hospitality or management training is a plus

- FSPMS experience a plus

- Valid driver’s license with a clean driving record.

Physical Requirements:

-Must be able to lift items up to 75lbs.

-Must be able to operate a vehicle.

-Ability to stand, walk, and remain on feet for extended periods.

-Must be able to enter and exit the vehicle frequently throughout the shift.