The Role
The Front Desk Manager oversees daily front desk operations, manages appointments, insurance verifications, and ensures patient satisfaction while leading the front desk team.
Summary Generated by Built In
SportsMed Physical Therapy is a leading Physical Therapy Practice in the northeast and we are seeking a Front Desk Manager to join our growing team. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer-service focused personality, we would be happy to welcome you to our team.
The position:
The Front Desk Manager serves as the team leader and is the face of SportsMed. The Front Desk Manager will also play a role in collaborating with upper management to meet practice goals. This person will also be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.
This is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!
Responsibilities
- Responsible for practice operations and business functions including, but not limited to patient scheduling, follow-up, registration, insurance verifications, payment processing, record updating, reporting, inventory, and patient and team satisfaction.
- Monitor practice performance metrics to ensure continuous improvement of office productivity.
- Prepare daily and weekly reports for the operations team, including but not limited to tracking visits, new patient volumes, cancellations, no shows, productivity, etc.
- Identify strengths and weaknesses within the practice and work through viable solutions to increase office efficiency.
- Oversee patient coordinator on the front desk team.
- Evaluate team member performance, give guidance, and participate in disciplinary action.
- Provide coaching and support to team members, address issues in a timely manner, and communicate both informally and formally through the appropriate channels.
- Maintain patient records and ensure patient confidentiality.
- Audit staff timecards to ensure accuracy.
- Schedule patient transportation service for patients
Requirements
- Must have 5+ years experience in a fast paced, high volume healthcare setting
- A goal-oriented mindset with a strong focus on positive patient outcomes and satisfaction
- Sense of urgency and self-accountability
- Well-organized with superior multi-tasking and time management skills
- Professional Telephone etiquette
- Excellent customer service skills
- Attention to detail
- Computer literacy (EMR Systems, Microsoft Excel, Microsoft Outlook)
Benefits
- Competitive Salary + Bonus
- Excellent career growth opportunity
- Medical benefits, life and disability insurance, PTO, sick time, paid holidays
- 401k with 4-8% Match based on tenure
These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice.
Skills Required
- 5+ years experience in a fast paced, high volume healthcare setting
- Goal-oriented mindset with a strong focus on positive patient outcomes and satisfaction
- Sense of urgency and self-accountability
- Well-organized with superior multi-tasking and time management skills
- Professional Telephone etiquette
- Excellent customer service skills
- Attention to detail
- Computer literacy (EMR Systems, Microsoft Excel, Microsoft Outlook)
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The Company
What We Do
SportsMed Physical Therapy is a leading multidisciplinary outpatient practice in the Northeast, operating over 40 locations across New Jersey and Connecticut. They provide comprehensive, compassionate, and collaborative care, including physical therapy, chiropractic, acupuncture, and occupational therapy. Utilizing state-of-the-art equipment, the company focuses on treating orthopedic and sports-related injuries, aiming to redefine patient care standards through innovation and a patient-centered approach.
