Company: The Ghoman Group
Job Title: Front Desk Manager
Employment Type: Full-Time, Permanent
Work Arrangement: On-Site
Location: Marriott Chicago Northwest
Address: 4800 Hoffman Blvd, Hoffman Estates, IL 60192
Salary: $45,000 – $75,000 per year
The Ghoman Group is seeking an experienced and customer-focused Front Desk Manager to lead the Front Office team at Marriott Chicago Northwest. The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, managing front office staff, and maintaining efficient hotel operations.
The ideal candidate is a strong leader with excellent communication skills, a passion for hospitality, and the ability to create memorable guest experiences while maintaining Marriott service standards.
Key ResponsibilitiesOversee the daily operations of the Front Desk and Front Office Department.
Supervise, train, coach, and evaluate Front Desk Agents and Guest Service Associates.
Ensure efficient guest check-in and check-out procedures.
Handle guest concerns, complaints, and special requests professionally and promptly.
Maintain high levels of guest satisfaction and service quality.
Create staff schedules and ensure adequate coverage for all shifts.
Monitor employee performance and provide ongoing coaching and development.
Ensure compliance with hotel policies, procedures, and brand standards.
Coordinate with Housekeeping, Engineering, Food & Beverage, and Sales departments to ensure seamless guest experiences.
Monitor room availability, room assignments, and occupancy levels.
Assist with revenue optimization by maximizing room inventory and upselling opportunities.
Review daily reports, cash reconciliation, credit card transactions, and billing accuracy.
Maintain accurate guest records and front office documentation.
Ensure compliance with safety, security, and emergency procedures.
Support management with operational goals and special projects.
High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field is preferred.
Minimum 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel environment.
Strong knowledge of hotel front office operations and guest service procedures.
Previous experience with Marriott or other major hotel brands is preferred.
Experience using hotel Property Management Systems (PMS), such as Opera Cloud, Opera PMS, or similar.
Strong leadership and team management skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced hospitality environment.
Marriott brand experience preferred.
Experience with revenue management and room inventory control.
Knowledge of guest loyalty programs.
CPR/First Aid certification is a plus.
Leadership and Team Management
Guest Relations
Conflict Resolution
Customer Service Excellence
Front Office Operations
Hotel Property Management Systems (PMS)
Cash Handling and Night Audit Support
Scheduling and Staff Development
Problem Solving
Microsoft Office Suite
Full-Time
On-Site Position
Flexible schedule including mornings, evenings, weekends, and holidays as required by hotel operations.
Competitive annual salary: $45,000 – $75,000
Performance-based bonus opportunities
Health, Dental, and Vision Insurance
Paid Time Off (PTO)
Paid Holidays
401(k) Retirement Plan
Professional Development and Training
Career Advancement Opportunities within The Ghoman Group
Interested candidates should submit:
Updated Resume
Professional References
Cover Letter (Optional)
Do you have at least 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel?
Have you previously worked with Marriott or another major hotel brand?
Which hotel Property Management Systems (PMS) have you used (e.g., Opera PMS, Opera Cloud)?
Do you have experience managing and scheduling front office staff?
Are you authorized to work in the United States?
Are you able to work on-site at Marriott Chicago Northwest, 4800 Hoffman Blvd, Hoffman Estates, IL 60192?
What are your salary expectations?
Only qualified candidates with hotel front office leadership experience will be considered.
Skills Required
- High school diploma or equivalent
- At least 2 years of front desk supervisory or front desk manager experience in a hotel environment
- Knowledge of hotel front office operations and guest service procedures
- Experience using hotel Property Management Systems, such as Opera Cloud or Opera PMS
- Strong leadership and team management skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced hospitality environment
- Associate's or Bachelor's degree in Hospitality Management or a related field
- Experience with Marriott or another major hotel brand
- Experience with revenue management and room inventory control
- Knowledge of guest loyalty programs
- CPR/First Aid certification
What We Do
The Ghoman Group specializes in land development and hospitality management. Its mission is to create exceptional hospitality experiences while building properties that bring people together. The group owns and manages a diverse portfolio of hotels, restaurants, travel centers, and truck stops across the United States and Canada, focusing on delivering quality, consistency, and long-term value for its guests, partners, and communities.
