We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Under the general guidance of the Director of Front Office, oversee the daily operations of the Front Office Department.Job Description
The Clift Royal Sonesta San Francisco
The Clift Royal Sonesta San Francisco is seeking an experienced, service-driven Front Desk Manager to lead our Front Office team and deliver exceptional guest experiences. This position is responsible for overseeing the daily operations of the Front Desk, ensuring service excellence, operational efficiency, team development, and guest satisfaction.
Position SummaryThe Front Desk Manager provides leadership and direction to Front Office team members while ensuring the highest standards of hospitality are maintained. This role is responsible for managing guest services, coaching and developing staff, resolving guest concerns, maintaining operational procedures, and supporting hotel revenue and quality goals.
Essential Job Functions- Oversee the daily operations of the Front Desk, Guest Services, and related Front Office functions.
- Lead, coach, train, and develop Front Office team members to ensure outstanding guest service.
- Monitor guest satisfaction scores and implement action plans to improve performance.
- Resolve guest concerns and service recovery situations in a professional and timely manner.
- Ensure compliance with hotel policies, procedures, brand standards, and safety regulations.
- Manage scheduling, staffing levels, attendance, and payroll for Front Office team members.
- Conduct performance evaluations, coaching sessions, and disciplinary actions as needed.
- Collaborate with Housekeeping, Engineering, Security, Sales, and other departments to ensure seamless guest experiences.
- Monitor room inventory, room status, arrivals, departures, upgrades, and special guest requests.
- Assist with budgeting, forecasting, labor management, and expense control.
- Ensure accurate cash handling, billing, and audit procedures.
- Participate in Manager on Duty (MOD) responsibilities as assigned.
- Minimum of 2–3 years of Front Office leadership experience in a full-service hotel environment.
- Strong knowledge of hotel operations, guest service standards, and revenue management principles.
- Experience supervising and developing hourly team members.
- Excellent communication, leadership, and conflict-resolution skills.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency with hotel property management systems (Cloud Opera) and Microsoft Office applications.
- Bachelor's degree in Hospitality Management or related field preferred.
- Competitive salary and bonus opportunities
- Comprehensive medical, dental, and vision benefits
- Paid time off and holidays
- 401(k) with company match
- Employee hotel discounts
- Professional development and career growth opportunities
- A dynamic and collaborative work environment in the heart of San Francisco
The Clift Royal Sonesta San Francisco blends historic character with modern sophistication. Located in the heart of San Francisco, we are committed to delivering memorable guest experiences while fostering a culture of teamwork, respect, and service excellence.
If you are passionate about hospitality, leadership, and creating exceptional guest experiences, we invite you to join our team.
Additional Job Information/Anticipated
Pay Range
Salary range for this role is $75K to $82K annually & is bonus eligible. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Skills Required
- Minimum of 2-3 years of Front Office leadership experience in a full-service hotel environment.
- Strong knowledge of hotel operations, guest service standards, and revenue management principles.
- Experience supervising and developing hourly team members.
- Excellent communication, leadership, and conflict-resolution skills.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency with hotel property management systems (Cloud Opera) and Microsoft Office applications.
- Bachelor's degree in Hospitality Management or related field.
What We Do
Sonesta International Hotels Corporation is a rapidly expanding hospitality company that operates a diverse portfolio of hotel brands ranging from upscale to extended stay across the U.S. and internationally.
