Creative Dining Services is seeking a full time Front Desk Lead for the Haworth Hotel on the campus of Hope College, in Holland, Michigan. The Haworth Hotel, a 48 room boutique hotel, is located at the heart of Holland’s historic downtown district and Hope College’s lively campus, welcoming people worldwide for conferences, vacation stays, meetings and more.
The ideal candidate will pride themselves on excelling in a leadership position while providing great customer, organization, multi-tasking, and have a desire to provide our guests with an exceptional experience throughout their stay.
Core Responsibilities:
- Provide leadership and instruction; keep management apprised of overall operations
- Refer and provide information to higher level manager/supervisor regarding issues or concerns; and perform other duties as assigned
- Navigates POS system
- Counts cash and reconciles credit card payments
- Acts as concierge for all hotel and conference guests
- Answers phone to take registrations, cancellations, and provide general information
- Performs general administrative tasks
Benefits:
- Free meal + drinks every shift
- Daily pay option – get paid when you need it
- 24 hours holiday pay after just 60 days
- Free access to Hope College fitness center after just 60 days
- Free entry to Hope College sports & campus events
- Retail discounts at the campus bookstore +markets
Additional Benefits for Full time:
- Health, Dental, Vision, Life insurance
- Accrued Paid Time Off, Quarterly Bonuses, 9 Paid Holidays
- 401(k) with match
- Hope College tuition assistance (you or dependents)
On-the-job culinary training:
- Rouxbe (online culinary program used by top restaurants)
- Hospitality Training Institute of Michigan
Physical Demands/Work Environment
The Front Desk Clerk position involves working in a hotel/office environment with responsibility to operate standard office equipment and reservation technology. May require extended working hours at times.
About Creative Dining Services
Creative Dining Services partners with college, universities, Fortune 100 companies, full-service senior living communities, conference centers and K-12 schools and camps to provide a different kind of hospitality and facility management services experience – one that’s fun, innovative, and focused on your community. Why? Because that’s how it should be.
Creative Dining Services is an Equal Opportunity Employer and Veteran-Friendly!
Skills Required
- Leadership experience in hospitality
- Experience with administrative tasks
- Ability to use reservation technology
- Strong customer service skills
- Cash handling experience
- Concierge experience
What We Do
Creative Dining Services partners with colleges, universities, Fortune 100 companies, full-service senior living communities, conference centers and K-12 schools and camps to provide a different kind of hospitality and facility management services experience—one that’s fun, innovative, and focused on your community. Why? Because that’s how it should be. At Creative Dining Services we know that dining is much more than eating a meal: it’s a social hub, it fosters culture, it brings people together and allows them to engage in their community. That’s why our vision is to be the most trustworthy, flexible and attentive hospitality partner. It is only by fulfilling our vision that we are able to accomplish our number-one goal: enhancing your community with the customized dining program you both want and need.
