William Douglas Management is seeking a part-time Front Desk Clerk to assist in covering the Front Desk at Adesso Homeowners Association in Columbia, SC. This role which reports to the Community Manager monitors the Front Desk, the Lobby, and keeps the building secure, interacts with homeowners in a professional manner, and maintains building security by properly logging visitors, packages, and other deliveries. The role promptly answers, records, and completes all resident requests, phone calls, questions, or concerns, and walks the building daily to assess conditions.
Schedule: Monday – Friday, 3pm – 11pm
Key Responsibilities
- Monitor the front desk and lobby, helping maintain a welcoming and secure environment.
- Greet and assist homeowners, residents, visitors, and service providers professionally.
- Follow building access procedures and accurately log visitors, packages, and other deliveries.
- Answer phone calls, document resident requests and concerns, and coordinate appropriate follow-up.
- Conduct building walkthroughs during assigned shifts and report maintenance or security concerns to the Community Manager.
- Communicate relevant updates and outstanding matters to incoming staff.
Qualifications
- 2+ years of customer service, reception, hospitality, or related experience preferred.
- Prior experience working directly with clients, residents, or guests required.
- Friendly, professional demeanor and a strong customer service focus.
- Sound judgment, conflict-resolution skills, attention to detail, and excellent follow-through.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and Microsoft Windows.
- Punctuality, dependability, and reliable attendance are essential.
- Flexible availability to provide coverage as needed.
Skills Required
- Prior experience working directly with clients, residents, or guests
- 2+ years of customer service, reception, hospitality, or related experience
- Strong customer service focus and professional demeanor
- Sound judgment and conflict-resolution skills
- Attention to detail and excellent follow-through
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite and Microsoft Windows
- Punctuality, dependability, and reliable attendance
- Flexible availability to provide coverage as needed
What We Do
William Douglas Management is a leading HOA and property management company serving homeowner associations in North and South Carolina, known for its proactive, homeowner-experience driven approach and leveraging technology.
