Description
Housing Available + End of Season Bonus
Join our team at El Western Cabins & Lodges, a boutique, family-run property known for personalized guest experiences. This is not a traditional front desk role. You will play a central role in operations and work closely with all departments.
Works directly with housekeeping, guests, and the General Manager to ensure smooth operations and a high-quality guest experience. This is a hybrid, hands-on role for someone organized, proactive, and willing to step in wherever needed.
What you’ll do:
- Answer phones and convert inquiries into reservations
- Manage reservations with accuracy and attention to detail
- Check guests in and out while providing a welcoming experience
- Handle guest communication via phone, text, and email
- Manage guest folios, payments, and records
- Serve as the main communication link between departments
- Support retail sales and front desk organization
Additional responsibilities:
- Assist with laundry and light groundskeeping
- Handle mail, packages, and guest deliveries
- Support housekeeping during busy turnovers
- Assist with group and event setup
Physical expectations:
- This is a hands-on role that may include moving shipments, setting up tables and chairs, and assisting other departments
- Must be able to multitask and perform in a fast-paced environment
- Strong communication is essential, as front desk acts as the command center for property operations
What we’re looking for:
- Strong customer service and communication skills
- Highly organized and detail-oriented
- Ability to multitask and prioritize
- Confidence working independently
- Positive, team-oriented mindset
- Strong problem-solving skills
Requirements:
- Previous hospitality or customer service experience preferred
- Experience with booking systems preferred (ResNexus a plus)
- Comfortable with computers and handling payments
- Ability to stay on your feet and assist with light physical tasks
- Ability to remain calm under pressure and escalate issues appropriately
Why El Western:
On-site housing available
End of season bonus opportunity
Supportive, team-focused environment
Opportunity to work in a beautiful Montana setting
If you enjoy working with people and being part of a team that supports all areas of the property, we would love to hear from you.
Skills Required
- Strong customer service and communication skills
- Highly organized and detail-oriented
- Ability to multitask and prioritize
- Confidence working independently
- Positive, team-oriented mindset
- Strong problem-solving skills
- Previous hospitality or customer service experience
- Experience with booking systems (ResNexus a plus)
- Comfortable with computers and handling payments
- Ability to remain on your feet and assist with light physical tasks
- Ability to remain calm under pressure and escalate issues appropriately
What We Do
Bennett Hospitality is a visionary real estate ownership, development, and management company focused on hospitality-related projects, including hotels, restaurants, and venues.
