The Role
Provide front-desk customer service and administrative support at the M&FRC: answer phones, greet visitors, schedule classes, maintain and input TAP data in AFFIRST, send class reminders, ensure client sign-in, and generate monthly usage reports.
Summary Generated by Built In
We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.
Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.
We offer a Full Benefits package including:
The Role:
The contractor will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the Military and Family Readiness Center (M&FRC), schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues.
The contractor shall be responsible for performing various clerical and administrative duties, including entering all required information and data, and maintaining currency within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system.
The contractor shall input all Transition Assistance Program (TAP) data and resources in the AFFIRST web application to include but not limited to scheduling clients for classes and workshops and sending reminder emails one week prior to class start date or timeline suggested by program managers.
Services shall be performed at Hanscom AFB 40 hours per week, during the times M&FRC is open which is currently Monday through Friday from 0800-1600. The contractor may start as early as 0730 but no later than 0800. Lunch breaks will be for thirty minutes and must be taken between the hours of 1100-1300,
Duties and Responsibilities:
Receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate M&FRC staff member, looking for opportunities to raise awareness of M&FRC programs and services.
Schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues.
Input all TAP data and resources in the AFFIRST to include but not limited to scheduling clients for Transition Assistance Program workshops to include sending reminder emails one week prior to class start date unless a different timeline is directed by program managers.
Ensure all clients completely sign-in and generate a monthly client usage report in the format established by M&FRC management.
Minimum Requirements:
Must be proficient in applying and troubleshooting Microsoft Office Suite applications to include MS Windows, MS Word, MS Excel, MS PowerPoint. Must have a strong working knowledge of Web Based applications (Microsoft Edge/Chrome.
Strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format.
Customer service and communication skills are required in the professional environment of the M&FRC. Therefore, a minimum of one year’s experience working in customer service is required.
Have a basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, and poses the ability to communicate and work effectively with a diverse population.
We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.
Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.
We offer a Full Benefits package including:
- Competitive Employee Health Insurance options including dental
- 100% company paid vision plan
- 401K plan with generous company match and no vesting period
- 100% company paid life insurance
- 100% company paid long and short-term disability insurance
- Training allowance
- PTO and more
The Role:
The contractor will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the Military and Family Readiness Center (M&FRC), schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues.
The contractor shall be responsible for performing various clerical and administrative duties, including entering all required information and data, and maintaining currency within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system.
The contractor shall input all Transition Assistance Program (TAP) data and resources in the AFFIRST web application to include but not limited to scheduling clients for classes and workshops and sending reminder emails one week prior to class start date or timeline suggested by program managers.
Services shall be performed at Hanscom AFB 40 hours per week, during the times M&FRC is open which is currently Monday through Friday from 0800-1600. The contractor may start as early as 0730 but no later than 0800. Lunch breaks will be for thirty minutes and must be taken between the hours of 1100-1300,
Duties and Responsibilities:
Receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate M&FRC staff member, looking for opportunities to raise awareness of M&FRC programs and services.
Schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues.
Input all TAP data and resources in the AFFIRST to include but not limited to scheduling clients for Transition Assistance Program workshops to include sending reminder emails one week prior to class start date unless a different timeline is directed by program managers.
Ensure all clients completely sign-in and generate a monthly client usage report in the format established by M&FRC management.
Minimum Requirements:
Must be proficient in applying and troubleshooting Microsoft Office Suite applications to include MS Windows, MS Word, MS Excel, MS PowerPoint. Must have a strong working knowledge of Web Based applications (Microsoft Edge/Chrome.
Strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format.
Customer service and communication skills are required in the professional environment of the M&FRC. Therefore, a minimum of one year’s experience working in customer service is required.
Have a basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, and poses the ability to communicate and work effectively with a diverse population.
Skills Required
- Proficient with Microsoft Office Suite (Windows, Word, Excel, PowerPoint).
- Strong working knowledge of web browsers (Microsoft Edge, Google Chrome) and web-based applications.
- Experience maintaining and inputting data in AFFIRST or similar database/web application.
- Ability to operate data entry devices to input lists, records, and other data accurately.
- Minimum of one year customer service experience in a professional environment.
- Basic understanding of military protocol, support group organizations, and family systems in a military setting.
- Ability to communicate and work effectively with a diverse population.
- Work on-site at Hanscom AFB, Monday–Friday during M&FRC hours (typically 0800–1600), able to start between 0730–0800 and take a 30-minute lunch between 1100–1300.
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The Company
What We Do
Chameleon Integrated Services is an information technology company offering requirements management services.
