Front Desk Coordinator

Department:

We are Walker & Dunlop.  We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview 

The Office Services department is dedicated to supporting all employees while efficiently managing over 45 offices. This achievement is made possible with the valuable assistance of our dedicated Office Services Staff and Office Leads. The scope of Office Services encompasses lease management, construction, operations & maintenance, security access, document retention, and daily systems maintenance. This ensures that our offices function at their best and provide a collaborative environment to promote a positive employee experience in the workplace.

The Impact You Will Have

The Office Services Coordinator plays a vital role in ensuring the smooth and efficient operation of the Bethesda Corporate Headquarters. This position supports the Office Services department with a strong commitment to excellence, professionalism, and customer service. Serving as the front desk manager, administrative support partner, and collaborator on special projects, the coordinator helps maintain a welcoming, organized, and productive work environment. This role also provides backup support to the Bethesda Office Manager as needed.

Primary Responsibilities

• Front Desk Management

  • Serve as the primary point of contact for visitors, clients, and vendors, ensuring a professional and positive first impression.

  • Manage incoming calls, messages, and inquiries with discretion and efficiency.

  • Support the daily operations and maintenance of the Bethesda office in coordination.

  • Draft and distribute all-office communications regarding events, updates, and property notices.

  • Maintain visitor logs, issue badges, and submit work orders through the management portal.

  • Maintain and update the Front Desk Coordinator manual on a quarterly basis.

  • Serve as backup liaison with Property Management for building issues, repairs, and emergency situations.

  • Oversee disaster and emergency preparedness efforts, coordinating communications, hosting biannual meeting with floor warden, evacuation procedures, and floor warden activities in coordination with the Office Manager.

  • Manage employee parking passes and visitor parking validations in partnership with Property Management.

  • Participate in Office Lead and Office Management Division meetings.

  • Assist with conference room scheduling, meeting setup, catering coordination, Penthouse reservations, and managing fitness room access.

  • Coordinate international and domestic FedEx shipping and mailing needs for the Bethesda office and resolve related inquiries.

  • Manage and respond to Office Event Support Survey requests for the Bethesda office, ensuring timely coordination of catering and event support needs.

  • Assign new hires Kastle badges and handle any Bethesda Kastle issues.

• Bethesda Administrator

  • Ensure compliance with corporate practices and policies across the Bethesda office.

  • Order, maintain, and stock snack supplies while ensuring inventory accuracy, budget compliance, and timely replenishment.

  • Schedule and manage vendor maintenance services (etc. ice machine, quarterly cleanings, equipment repairs).

  • Utilize Asana to track and manage the office event calendar.

  • Coordinate with the Office Manager on the dates, time and location of the office events.

  • Process expense reports and invoices on behalf of the Bethesda Office Manager.

  • Manage Staples office supply orders and requests for remote employees in compliance with the company’s remote office supply policy.

  • Assist with office event planning, coordination, and execution for Bethesda office social events

  • Attend Property Management hosted meetings as required.

  • Support special projects in collaboration with department colleagues.

• Additional Responsibilities

  • Serve as backup for the Bethesda Office Manager and provide coverage for Office Services and Human Resources when needed.

  • Assist Bethesda Office Manager as needed.

  • Remain flexible to accommodate early arrivals, late departures, and special events as required.

  • Perform additional duties and projects assigned.

• Attendance is generally required from 8:30 am to 5:30 pm local time Monday through Friday.

Education and Experience

• High school diploma or equivalent (GED).

• Minimum of 2 years of relevant administrative or office coordination experience, or an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Strong customer service orientation with a professional and approachable demeanor.

• Exceptional organizational skills and attention to detail.

• Excellent verbal and written communication abilities.

• Proven ability to manage multiple priorities in a fast-paced environment.

• High degree of discretion and confidentiality.

• Self-motivated team player with strong initiative and problem-solving skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Adobe

• Ability to lift up to 30lbs as needed.

This position has an estimated base salary of $55,500 - $60,000 plus discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

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#LI-Onsite 

What We Offer  

• The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023 

• Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include:
    - Up to 83% subsidized medical payroll deductions
    - Competitive dental and vision benefits
    - 401(k) + match
    - Pre-tax transit and commuting benefits
    - A robust health and wellness program – earn cash rewards and gain access to resources that
      promote health, engagement, and balance
    - Paid maternity and parental leave, as well as other family paid leave programs
    - Company-paid life, short and long-term disability insurance
    - Health Savings Account and Healthcare and Dependent Care Flexible Spending 

• Career development opportunities 

• Empowerment and encouragement to give back – volunteer hours and donation matching 

 
*Eligibility may vary based on average number of hours worked 

EEO Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.