Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.
Full Time - Monday, Tuesday, Friday + Variable Weekends (7am to 7pm)
Responsibilities
- Greet members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high level of customer service.
- Manage patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
- Enter membership leads and patient demographics into Salesforce.
- Schedule follow-up appointments for medical evaluations, vaccinations and house calls as appropriate.
- Address any member questions or concerns promptly and escalate them as needed.
- Answer the Sollis medical hotline as needed and direct patients to the appropriate team members for their medical care, billing questions or other needs
- Keep the office space and the entire clinic clean and presentable meeting Sollis brand standards.
- Distribute mail and facilitating mailing items to members and signing for packages on occasion.
- Check inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
- Perform related duties as required.
Experience
We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:
- High School degree or equivalent required
- 1-2 years of previous hospitality and/or medical office experience strongly preferred
- Excellent administrative background, especially in managing customers on the phone
- Ability to efficiently execute (and often improve) established office routines and policies.
Skills
- To be successful in this role, candidates will demonstrate the following:
- Exceptional organizational and attention to detail.
- Excellent communication skills and the ability to work cross-functionally among departments and teams.
- Tech-savvy with the ability to learn new technology quickly.
- Ability to think and work independently, effectively, and efficiently as if running your own business unit
- Ambitious, strong work ethic, and open to new ideas
Compensation
Range: $26-$30 per hour
This is the range of pay for New York City candidates only. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of New York City. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.
About Sollis Health
Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.
Our members never wonder if it’s a “real” emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.
Skills Required
- High school diploma or equivalent
- 1-2 years of hospitality and/or medical office experience
- Excellent administrative background, particularly managing customers by phone
- Exceptional organizational and attention-to-detail skills
- Excellent communication and cross-functional collaboration skills
- Ability to learn new technology quickly
- Ability to work independently and efficiently
- Strong work ethic and openness to new ideas
What We Do
Sollis Health is a members-only medical concierge delivering expert, on-demand treatment in a serene and private environment. Available 24/7, with zero wait time, our service is designed to handle emergencies, everyday care and everything in between. Our state-of-the-art centers are equipped with advanced imaging equipment and an in-house lab, enabling us to expedite your diagnosis and care. The Sollis experience also includes our house call program, patient coordination and advocacy provided by our care navigation team, corporate/event testing, and more.
