The Role
Manage daily patient scheduling, confirm appointments, verify dental insurance and pre-authorizations, update patient records, handle high-volume phone calls, greet patients, coordinate with clinical teams, assist follow-up scheduling, and maintain HIPAA-compliant confidentiality.
Summary Generated by Built In
A well-established dental office is seeking a reliable and detail-oriented Scheduling Coordinator to join our team. This key role ensures the smooth flow of our daily front desk operations by managing patient scheduling, verifying insurance, and maintaining a high standard of patient communication.
Responsibilities & Qualifications
- Coordinate and manage daily patient schedules to optimize provider productivity and minimize downtime.
- Confirm appointments and communicate schedule changes to patients promptly and professionally.
- Verify dental insurance eligibility, benefits, and pre-authorizations for all scheduled procedures.
- Accurately input and update patient insurance information in the practice management system.
- Collaborate with clinical and administrative teams to ensure seamless patient experiences.
- Greet patients with warmth and professionalism, maintaining a positive and welcoming atmosphere.
- Handle high-volume phone calls and respond to inquiries regarding appointments, insurance, and general office information.
- Assist in follow-up scheduling for treatment plans and hygiene appointments.
- Maintain confidentiality of patient records and comply with HIPAA regulations.
- Prior experience in a dental office front desk or scheduling role is strongly preferred.
- Proficiency in dental insurance verification and patient benefit coordination.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) is a plus.
- Bilingual skills are highly desirable.
Key Responsibilities:
Qualifications:
Skills Required
- Prior experience in a dental office front desk or scheduling role
- Proficiency in dental insurance verification and patient benefit coordination
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Familiarity with dental practice management software (Dentrix, Eaglesoft, Open Dental)
- Bilingual skills
- Knowledge of HIPAA and patient confidentiality compliance
- Ability to handle high-volume phone calls and manage scheduling
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The Company
What We Do
Vitana Pediatric and Orthodontic Partners is a dentist-led Dental Partnership Organization focused exclusively on growth-oriented Pediatric Dentists and Orthodontists. The company invests in high-quality owner-dentists who have built successful practices, providing them with the capital, tools, and resources to advance their professional and financial growth while allowing them to retain full clinical autonomy as CEOs of their practices.
