Front Desk Coordinator

The following position is for employment with:

East Hudson Oral & Maxillofacial Surgery

930 Albany Shaker Rd Suite 106, Latham, NY 12110

POSITION PURPOSE

We are seeking a dynamic and dedicated Front Desk Office Coordinator to join our top-tier Oral Surgery Practice. This is a rare opportunity to become an integral part of our successful team, where exceptional patient care is our primary focus. Our rewarding environment is perfect for high-performing team members looking to make a meaningful impact on patient experiences and practice efficiency.

As our Front Desk Coordinator, you are the face of our practice. This isn't just a receptionist role, you are a critical facilitator of our daily patient flow and clinical schedule. Working closely with our experienced administrative team, you will ensure our digital check-in systems run flawlessly and our patients feel genuinely cared for.

We don’t just manage patients; we curate an exceptional, seamless experience from the moment they first connect with us. We are looking for a tech-savvy, warm, and highly organized professional to join our administrative team.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• The Patient Experience: Warmly greet patients, manage a smooth digital check-in process, and maintain an inviting reception environment.
• Digital Intake Management: Oversee our online registration platform, ensuring all patient files, demographics, and referral details are complete and compliant prior to arrival.
• Communication Hub: Answer incoming inquiries with exceptional professionalism, route calls effectively, and manage correspondence with referring dental offices.
• Team Collaboration: Work closely with other professionals to form a highly effective team, handling administrative tasks seamlessly.
• Versatility and Adaptability: Embrace a wide range of responsibilities and opportunities for learning and growth within the practice.

MINIMUM QUALIFICATIONS

• Patient-Centric Attitude: Genuinely serve our patients at every level, enhancing patient satisfaction and increasing office efficiency. 
• Positive Impact: Positively influence patients, coworkers, referring offices, and the practice as a whole.
• Educational Background: Completion of high school or equivalent is required.
• Experience Preferred: Previous oral surgery, dental, or medical experience is preferred.
• Administrative Skills: Proven administrative experience with a track record of growth or improvement within previous positions.
• Multitasking Ability: Demonstrated ability to multitask and be a self-starter in a fast-paced environment.
• Customer Service Expertise: Experienced with customer service techniques, ensuring a superior patient experience.
• Communication Skills: Superior communication skills, both verbal and written, are essential for effective interaction with patients and team members.
• Adaptability: Willingness to take on other duties as assigned and adapt to the evolving needs of the practice.

KEY SKILLS

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  Tech-Savvy: Comfortable navigating practice management software (OMSVision or similar software experience is highly valued) and operating in a modern, chartless environment.

• Hospitality Mindset: A natural ability to build rapport quickly, show deep empathy, and deliver a five-star service experience to anxious patients.

• Reliability:  Punctuality is essential, as our day begins promptly at 7:00 AM to prepare for our first patients. 

ABOUT US ORAL SURGERY MANAGEMENT

By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.

Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.

Passion for Patient Care

Outstanding Results

Winning Attitude

Embracing Continuous Improvement

Respect for Self and Others

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.